Concierge, Hope Lodge - Sun - Wed (7:30am - 4:00pm)

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Established over a century ago, the organization has continually evolved to provide essential support and services to cancer patients, survivors, and their families. With a network of employees and over 1.3 million volunteers, the American Cancer Society is committed to fighting cancer on all fronts, including research, education, advocacy, and patient support. Its mission is to free the world from cancer by helping people stay well, by helping those diagnosed live longer, and by mobilizing communities to fight back. The charity is known for its impactful programs that provide transportation for cancer patients, lodging for families, and critical resources to those touched by cancer. The Cheltenham Village location in Pennsylvania reflects this commitment, offering a supportive environment to those in need through various on-site services and hospitality." The Concierge role at the American Cancer Society in Cheltenham Village is a vital position designed to enhance the experience of guests who rely on the lodge during difficult times. This part-time opportunity offers meaningful work with a flexible schedule from Sunday to Wednesday, 7:30 am to 4:00 pm, with an hourly wage of $20.44 plus an additional 15 percent shift differential for Sunday hours. The position serves as the first point of contact for guests, offering a warm, welcoming, and safe environment at the front desk. Responsibilities include managing check-in and check-out procedures, providing detailed information about lodge amenities and local resources, coordinating transportation and Empower Program services, and responding promptly to guest requests and emergencies. In addition, the Concierge is tasked with maintaining the organization of the front desk area and ensuring accurate record-keeping of all guest interactions. Monitoring lobby security and implementing safety protocols are also essential components of this role, which demands excellent interpersonal skills, the ability to multitask, and proficiency with Microsoft Office and multi-line phone systems. Ideal candidates will have at least one year of customer service experience, a high school diploma or equivalent, and preferably some background in hospitality or guest services. The role requires physical stamina to manage extended periods of standing and walking, occasional lifting of luggage or items, and a readiness to help guests by carrying luggage or opening doors. The American Cancer Society provides a supportive work environment with a strong culture rooted in diversity and inclusion, offering generous paid time off, medical and dental benefits, retirement plans, wellness programs, and opportunities for professional growth. This position is an excellent fit for individuals passionate about helping others and making a positive impact in the fight against cancer.