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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.59
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded in 1913, ACS has grown to become one of the most respected and influential cancer organizations, with a mission to save lives, celebrate lives, and lead the fight for a world without cancer. Headquartered in Atlanta, Georgia, ACS operates through a network of offices and volunteers across the United States, providing support and resources to cancer patients and their families, funding groundbreaking research, and advocating for public policies that promote cancer prevention, treatment, and survivorship. The organization fosters... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality guest services or related field preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in computer skills including Microsoft Office and reservation systems
- Proficiency in using multi line telephone systems
- Ability to work independently and as part of a team
- Availability to work flexible hours including evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality guest services or a related field is preferred
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in computer skills including Microsoft Office Suite and reservation systems
- Proficiency in using multi line telephone systems
- Ability to work independently and as part of a team in a fast paced environment
- Availability to work flexible hours including evenings weekends and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities services and local attractions
- Handle guest inquiries requests and concerns promptly and professionally
- Maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
- Manage transportation services for guests including arranging transportation to and from appointments
- Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
- Maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance as needed
- Manage incoming calls emails and correspondence directing them to the appropriate staff members
- Maintain accurate guest records including check-in out information contact details and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing data entry and photocopying
- Monitor the lobby area and ensure the safety and security of guests and property
- Implement security protocols and procedures including guest identification and access control
- Respond to emergencies or incidents promptly and effectively following established protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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