Concierge, Hope Lodge - (Sun-Thurs/ 4:00 PM - 8:00PM)

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $18.59

Work Schedule

Fixed Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Retirement benefits

wellness programs

Professional development programs

Job Description

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, the organization is committed to advancing research, education, advocacy, and service to improve the lives of cancer patients and their families. With a robust network of employees and 1.3 million volunteers, the American Cancer Society continuously raises the bar to support its lifesaving mission. The culture at the American Cancer Society embraces diversity, promoting a collaborative environment where individuals from varied backgrounds and experiences contribute to serving diverse communities effectively.

The American Cancer Society is currently seeking a Concierge for its Hope Lodge facility, a unique lodging option that offers a supportive and welcoming place for cancer patients and caregivers during treatment. This role is of critical importance as the Concierge acts as the frontline ambassador for guests, ensuring every visitor experiences exceptional hospitality and comfort during their stay. The Concierge manages front desk operations, assists guests with check-in and check-out, provides information about the lodge’s amenities and local attractions, and supports transportation services for guests to and from appointments. This position’s responsibility also includes handling administrative duties, maintaining safety and security protocols, and fostering a positive environment to promote healing and relaxation.

This part-time role follows a schedule from 4:00 pm to 8:00 pm Sunday through Wednesday and 5:00 pm to 8:00 pm on Thursdays, offering an hourly wage of $18.59, with additional shift differentials for work past 6:00 pm. Ideal candidates will demonstrate outstanding customer service and communication skills, patience, empathy, and the ability to multitask in a dynamic environment. The position requires physical endurance to stand and walk for extended periods and to assist guests with luggage as needed. Proficiency in computer systems, multi-line phone operations, and experience in hospitality or guest services are advantageous.

Joining the American Cancer Society as a Concierge at Hope Lodge means becoming part of a compassionate team dedicated to making a tangible difference in the lives of those impacted by cancer. The organization supports its staff through comprehensive benefits including generous paid time off, medical and dental insurance, retirement plans, wellness initiatives, and opportunities for professional development. The American Cancer Society champions equal opportunities and fosters an inclusive environment where all employees can thrive while contributing to a meaningful cause. This role is perfect for individuals passionate about making a positive impact through exemplary service and support in a health-focused hospitality setting.

Job Requirements

High school diploma or equivalent
previous experience in hospitality, guest services, or a related field is preferred
excellent communication and interpersonal skills, with a friendly and empathetic demeanor
strong organizational and multitasking abilities, with attention to detail
proficiency in computer skills, including Microsoft Office Suite and reservation systems
proficiency in using multi-line telephone systems
ability to work independently and as part of a team in a fast-paced environment
availability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
previous experience in hospitality, guest services, or a related field is preferred
excellent communication and interpersonal skills, with a friendly and empathetic demeanor
strong organizational and multitasking abilities, with attention to detail
proficiency in computer skills, including Microsoft Office Suite and reservation systems
proficiency in using multi-line telephone systems
ability to work independently and as part of a team in a fast-paced environment
availability to work flexible hours, including evenings, weekends, and holidays

Job Duties

Greet guests and visitors with warmth and hospitality upon arrival
assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
provide information about Hope Lodge amenities, services, and local attractions
handle guest inquiries, requests, and concerns promptly and professionally
maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
manage transportation services for guests, including arranging transportation to and from appointments
coordinate transportation schedules and ensure timely pick-up and drop-off for guests
drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
maintain accurate guest records, including check-in/out information, contact details, and special requests
process reservations and room assignments in accordance with established procedures
assist with administrative tasks such as filing, data entry, and photocopying
monitor the lobby area and ensure the safety and security of guests and property
implement security protocols and procedures, including guest identification and access control
respond to emergencies or incidents promptly and effectively, following established protocols