Concierge, Hope Lodge (On-Call)

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a network of 1.5 million volunteers and a dedicated workforce, ACS leads efforts in cancer research, education, advocacy, and patient support services. The organization actively fosters a diverse and inclusive workforce, welcoming candidates from various backgrounds, including communities of color, the LGBTQ community, veterans, and people with disabilities, believing that diversity enhances the ability to serve all communities effectively. ACS’s culture is one of commitment and compassion, driven by a mission to save lives and improve the quality of life for cancer patients and their families. This role sits at the heart of that mission, providing comfort and support to guests at Hope Lodge, one of ACS’s hospitality programs that offer lodging free of charge for cancer patients and caregivers during treatment away from home.

The On-Call Concierge at Hope Lodge is a pivotal role responsible for frontline guest services and representing ACS’s exceptional care. As the first point of contact for guests, the Concierge creates a warm and welcoming environment, ensuring each guest's stay is comfortable and their needs are promptly addressed. This position entails managing the front desk, which includes greeting guests, assisting with check-in and check-out, providing information about the lodge and local area, and handling inquiries and requests with professionalism and empathy. Moreover, the Concierge oversees transportation arrangements, coordinating timely travel to and from appointments, ensuring safety and adherence to regulations, and maintaining the cleanliness and operational condition of vehicles.

The role also involves crucial administrative duties such as managing communications, maintaining accurate guest records, processing room reservations, and assisting with general office tasks. Safety and security responsibilities include monitoring the lobby area, implementing access control measures, and responding swiftly to any emergencies. To excel in this position, strong organizational skills, the ability to multitask, excellent communication, and a compassionate attitude are essential. The role demands flexibility, resilience in a fast-paced environment, and physical stamina for periods of standing and assisting guests with luggage. ACS values ongoing professional development and provides comprehensive benefits including paid time off, medical and dental insurance, retirement plans, wellness programs, and opportunities to enhance skills.

This position offers pay at a rate of $18.05 per hour and requires full COVID-19 vaccination in accordance with ACS’s policy, barring legal exemptions. Working at ACS means joining a community dedicated not just to fighting cancer, but also to fostering an inclusive, supportive workspace where employees find fulfillment in contributing to a vital cause. The On-Call Concierge at Hope Lodge is more than a customer service role; it is a calling to make a meaningful impact on the lives of those facing cancer every day, providing comfort, dignity, and hope during their treatment journey.