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Concierge, Hope Lodge - (Friday - Sunday / 3:00pm - 11:30pm )
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.59
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, the organization has been instrumental in fighting cancer through research, education, advocacy, and patient services. With a network of 1.3 million volunteers and numerous dedicated employees, the American Cancer Society strives to improve the quality of life for patients and their families, while working toward the prevention, detection, and treatment of cancer. Headquartered in Atlanta, Georgia, but operating across the United States, the Society focuses on impactful initiatives that bring hope and support to cancer... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Ability to work independently and multitask
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and multi-line phone systems
- Ability to work flexible hours including evenings and weekends
- Willingness to perform physical tasks such as standing for extended periods and assisting guests with luggage
Job Qualifications
- High school diploma or equivalent
- Additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality, guest services, or a related field is preferred
- Minimum 1 year of customer service experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings and weekends
Job Duties
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation and EMPOWER Program services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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