Concierge, Hope Lodge - (Bi-Weekly /Sat and Sun - 3:30pm - 12:00am)

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a network comprising 1.3 million volunteers and a diverse team of employees, the American Cancer Society is committed to raising the bar in cancer-fighting efforts every single day. The organization fosters an inclusive culture that embraces individuals from varied backgrounds and experiences, enabling it to provide comprehensive services and support to the communities it serves. The society works tirelessly to promote research, education, patient support, and advocacy to improve cancer treatment and preventions effectively. The American Cancer Society operates several programs and services that aim to help cancer patients and their families navigate the emotional, physical, and financial challenges brought on by the disease. The society has a reputation for its dedication to its lifesaving mission and its welcoming environment for all participants and stakeholders. Working at the American Cancer Society means becoming part of a mission-driven culture focused on empathy, support, and genuine care for those impacted by cancer.

The Concierge role at the American Cancer Society acts as the first point of contact for all guests, ensuring that everyone who enters experiences a welcoming, safe, and supportive environment. This role is crucial for managing front desk operations effectively which includes greeting guests, handling check-in and check-out procedures, responding to inquiries, and coordinating transportation schedules. The Concierge provides detailed information about lodge amenities and available community resources, enhancing the guest experience. Additionally, this position involves monitoring lobby security, implementing safety protocols to maintain a secure environment, and promptly responding to guest requests, concerns, and emergencies. The shift for this role is scheduled from 3:30 pm to midnight, including bi-weekly weekends, with a competitive wage of $19.54 per hour plus additional 15% shift differential pay for weekend hours. Those in this role benefit from a generous paid time off policy, medical, dental, retirement benefits, wellness programs, and professional development opportunities offered by the American Cancer Society. This is an exciting opportunity for customer-service-oriented individuals who enjoy a multifaceted role helping guests while contributing to an organization dedicated to ending cancer as we know it.