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Concierge, Hope Lodge - (Bi-Weekly /Sat and Sun - 3:30pm - 12:00am)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.54
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society is a nationwide nonprofit organization dedicated to eliminating cancer as a major health problem. With a vast network of employees and 1.3 million volunteers, the Society works tirelessly to support cancer patients, increase awareness, fund groundbreaking research, and promote healthy lifestyles. The organization prides itself on fostering a diverse and inclusive workplace culture, drawing from a wide range of backgrounds and experiences to serve communities more effectively. They are committed to creating a supportive environment not only for those affected by cancer but also for their employees who dedicate their talents to this critical mission. This... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Ability to work flexible hours including evenings and weekends
- Proficiency in Microsoft Office and multi-line phone systems
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Excellent customer service and problem-solving skills
- Minimal travel required
- Physical endurance to stand and walk for extended periods
- Ability to lift and move luggage and packages
- Capability to perform manual tasks such as carrying luggage or opening doors for guests
Job Qualifications
- High school diploma or equivalent
- Additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality, guest services, or a related field is preferred
- Minimum 1 year of customer service experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings and weekends
Job Duties
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation and EMPOWER Program services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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