Concierge, Hope Lodge - (Bi-Weekly /Sat and Sun - 3:30pm - 12:00am)

The American Cancer Society is a nationwide nonprofit organization dedicated to eliminating cancer as a major health problem. With a vast network of employees and 1.3 million volunteers, the Society works tirelessly to support cancer patients, increase awareness, fund groundbreaking research, and promote healthy lifestyles. The organization prides itself on fostering a diverse and inclusive workplace culture, drawing from a wide range of backgrounds and experiences to serve communities more effectively. They are committed to creating a supportive environment not only for those affected by cancer but also for their employees who dedicate their talents to this critical mission. This commitment extends to providing various benefits like medical, dental, retirement plans, wellness programs, and professional development opportunities to support employee growth and well-being.

This particular opportunity is for a part-time Concierge position located in the Minneapolis-St. Paul-Bloomington, Minnesota area. The Concierge acts as the first point of contact for guests visiting the American Cancer Society's lodging facilities. This role carries the important responsibility of managing front desk operations and ensuring a safe, welcoming, and supportive atmosphere for all guests. Those hired will assist with guest check-in and check-out procedures, provide vital information about lodge amenities and community resources, respond promptly to guest requests, concerns, and emergencies, and coordinate transportation and EMPOWER Program services and schedules. The position requires maintaining a well-organized front desk area along with accurate guest records, monitoring lobby security, and enforcing safety protocols to protect guests and staff alike.

The role operates primarily during evening hours, with shifts from 3:30 pm to midnight, particularly emphasizing weekend work on a bi-weekly Saturday-Sunday schedule. The pay rate is $19.54 per hour, with an additional 15% shift differential for hours worked during weekends. This role is suited for individuals passionate about providing excellent customer service in a supportive healthcare environment. It demands strong communication and interpersonal skills, the ability to multitask and work independently, and proficiency with Microsoft Office and multi-line phone systems. Flexibility to work evenings and weekends is essential.

Working as a Concierge at the American Cancer Society presents a fulfilling career avenue for those striving to make a tangible difference in the lives of cancer patients and their families while being part of a dynamic, mission-driven team. The role also demands physical stamina as it may involve extended periods of standing and walking, occasional lifting and moving of luggage or packages, and manual tasks associated with guest service. Being part of the American Cancer Society means joining a community that values equal employment opportunity and continues to stand firm on its commitment to diversity, equity, and inclusion across all levels of the organization.