Concierge, Hope Lodge

The American Cancer Society (ACS) is a nationwide nonprofit organization dedicated to eliminating cancer by advancing research, education, advocacy, and patient services. With a committed team of employees and 1.3 million volunteers, the ACS strives to make a significant impact in the fight against cancer, supporting patients and communities across the United States. The society's culture is enriched by diverse backgrounds and experiences, which allow it to better understand and serve the varied needs of the people who rely on its resources and services.

Located in Tampa, Florida, the ACS is offering a part-time Concierge position aimed at providing excellent customer service as the first point of contact for guests. This role is pivotal in creating a welcoming and supportive environment at the front desk, managing check-in and check-out processes, responding to guest inquiries, and coordinating transportation and security protocols. The Concierge plays an essential role in ensuring that guests feel comfortable and supported throughout their stay. This dynamic position requires excellent interpersonal skills and the ability to multitask in a fast-paced setting.

The opportunity provides a competitive pay rate of $18.59 per hour with working hours from 10:00 AM to 4:00 PM on Mondays and Tuesdays and from 9:00 AM to 4:00 PM on Wednesdays. The schedule reflects part-time employment and offers a balanced work-life arrangement. The role benefits from the support of the American Cancer Society’s robust employee benefits program, which includes paid time off, medical and dental insurance, retirement plans, wellness programs, and ongoing professional development opportunities.

The Concierge is responsible for more than routine administrative duties; the role demands a proactive approach to guest engagement and problem-solving. In addition to greeting guests, managing their check-in/out, and providing information about lodge amenities and local community resources, this position involves coordinating transportation services and the EMPOWER Program schedules. The Concierge must respond promptly and effectively to guest requests and any emergencies, maintain an organized workspace, and ensure the security of the front desk area and lobby by implementing and monitoring safety procedures.

The role requires standing and walking for extended periods, occasional lifting or moving of luggage and packages, and the endurance to thrive in a demanding, guest-centered environment. Flexibility to work varying hours, including some evenings and weekends, may also be necessary. The ideal candidate will have at least one year of customer service experience, a high school diploma or equivalent, and preferably some education or training in hospitality management or related fields. Familiarity with Microsoft Office and multi-line phone systems, as well as strong communication and problem-solving skills, are essential to succeed in this role.

Working at the American Cancer Society does not only mean fulfilling job responsibilities; it also means contributing to a larger mission that saves lives and supports communities affected by cancer. Employees are part of a larger team dedicated to driving a meaningful difference and fostering an inclusive, supportive workplace where diverse talents are valued and nurtured. This Concierge role offers a unique blend of serving people directly while contributing to a cause that has profound societal impact, making it a fulfilling career choice for compassionate and dedicated professionals.