Concierge, Hope Lodge

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a powerful network of employees and 1.3 million volunteers, the organization raises the bar every day in cancer research, education, advocacy, and patient support services. This commitment creates a culture rich in diversity, innovation, and passion for helping communities across the country. The American Cancer Society's mission is a lifesaving priority aimed at ending cancer as we know it for everyone. The organization is known for fostering an inclusive environment where employees with diverse backgrounds and experiences come together to make a difference in the lives of individuals and families affected by cancer.

The Concierge role at the American Cancer Society is a vital front-line position that serves as the welcoming face and first point of contact for guests. This role is integral in managing front desk operations with a focus on creating a safe, supportive, and friendly environment for all visitors. The Concierge assists guests with efficient check-in and check-out procedures, responds promptly to inquiries, and plays a central role in coordinating transportation and security measures. Compensation for this position is offered at a competitive rate of $19.54 per hour.

In this position, the Concierge is expected to greet guests warmly, provide comprehensive information about lodge amenities and community resources, and facilitate the coordination of transportation services including the EMPOWER Program. The role requires attentiveness in handling guest requests, concerns, and emergencies to ensure a positive guest experience. Additionally, maintaining an organized front desk area with accurate record-keeping of guests is essential to the smooth operation of the facility. Monitoring lobby security and implementing safety protocols is another critical responsibility to uphold the safety of guests and staff. This role requires a dedicated individual who is flexible to work varied hours including evenings and weekends.

Working as a Concierge at the American Cancer Society offers the opportunity to contribute meaningfully to an organization with a profound mission and ongoing commitment to cancer prevention, patient support, and community well-being. Employees benefit from a work environment that encourages professional growth, personal fulfillment, and wellness. With robust paid time off policies, medical and dental benefits, retirement plans, and wellness programs, the American Cancer Society supports its staff both professionally and personally. This role is ideal for someone with strong communication and interpersonal skills who thrives in a dynamic, fast-paced environment and values making a tangible impact through their work.