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AMERICAN CANCER SOCIETY logo

Concierge, Hope Lodge

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $19.54
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Work Schedule

Flexible
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, ACS has been at the forefront of cancer research, education, advocacy, and patient services. With the support of more than 1.3 million volunteers and employees, the organization works tirelessly to improve cancer outcomes and support those impacted by the disease. ACS is known for its commitment to scientific breakthroughs, community outreach, and support programs that help patients and families navigate the challenges posed by cancer.

As an established nonprofit organization located in Baltimore, ... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or guest services preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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