Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work
flexible schedule
Job Description
Our client is a reputable company dedicated to providing exceptional customer service through a dynamic and fast-paced contact center environment. Located in Jersey City, NJ, this company offers a remote work-from-home opportunity that enables representatives to support a diverse customer base across the New York market. With a focus on delivering outstanding customer experiences, the company thrives on fostering a professional and supportive atmosphere where employees can excel and grow. This position represents an excellent opportunity for motivated individuals with a passion for helping customers and the ability to work independently in a virtual setting.
The role of Customer Service Representative is pivotal in maintaining the company’s commitment to high-quality support. These representatives are responsible for managing inbound customer inquiries primarily via phone and internal tracking systems efficiently and with professionalism. Candidates should possess familiarity with New York City and its five boroughs to tailor customer support effectively to local needs. The position requires handling a variety of customer issues, including account management, service inquiries, billing, claims, and eligibility verification. Representatives are expected to strive for first-contact resolution, ensuring customers’ needs are met promptly and accurately while escalating complex matters when necessary. Additionally, this position involves assisting customers through onboarding and orientation processes, conducting outbound outreach when needed, and maintaining accurate documentation of all customer interactions.
This permanent role offers a competitive hourly wage of $18 and requires employees to meet specified productivity, quality, compliance, and attendance standards while maintaining professionalism and composure during every customer interaction. Working hours are structured to include weekdays and Saturdays within specified central standard times. Overall, the Customer Service Representative position offers an enriching work-at-home experience for individuals ready to contribute to a supportive company environment while leveraging their communication and problem-solving skills to enhance customer satisfaction.
The role of Customer Service Representative is pivotal in maintaining the company’s commitment to high-quality support. These representatives are responsible for managing inbound customer inquiries primarily via phone and internal tracking systems efficiently and with professionalism. Candidates should possess familiarity with New York City and its five boroughs to tailor customer support effectively to local needs. The position requires handling a variety of customer issues, including account management, service inquiries, billing, claims, and eligibility verification. Representatives are expected to strive for first-contact resolution, ensuring customers’ needs are met promptly and accurately while escalating complex matters when necessary. Additionally, this position involves assisting customers through onboarding and orientation processes, conducting outbound outreach when needed, and maintaining accurate documentation of all customer interactions.
This permanent role offers a competitive hourly wage of $18 and requires employees to meet specified productivity, quality, compliance, and attendance standards while maintaining professionalism and composure during every customer interaction. Working hours are structured to include weekdays and Saturdays within specified central standard times. Overall, the Customer Service Representative position offers an enriching work-at-home experience for individuals ready to contribute to a supportive company environment while leveraging their communication and problem-solving skills to enhance customer satisfaction.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in a high-volume call center or customer service environment
- Familiarity with New York City and the five boroughs
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Ability to multitask and navigate multiple systems
- Ability to work independently remotely
Job Qualifications
- High school diploma or equivalent required
- Minimum 3 years of experience in a high-volume call center or customer service environment
- Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
- Familiarity with New York City and the five boroughs required
- Strong verbal and written communication skills
- Excellent problem-solving and customer service abilities
- Ability to multitask and navigate multiple systems simultaneously
- Ability to work independently in a remote environment
Job Duties
- Respond to customer inquiries via phone and internal systems in a professional and timely manner
- Document all customer interactions accurately within tracking systems
- Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
- Strive to achieve first-contact resolution whenever possible
- Escalate complex or sensitive issues appropriately and ensure follow-up and closure
- Assist customers with account updates and service requests
- Support onboarding and orientation activities for new customers
- Conduct outbound outreach initiatives and follow-up activities as assigned
- Utilize multiple systems and computer-based resources efficiently
- Maintain professionalism and composure when handling escalated interactions
- Meet productivity, quality, compliance, and attendance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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