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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work
flexible schedule
Job Description
Our client is a reputable company dedicated to providing exceptional customer service through a dynamic and fast-paced contact center environment. Located in Jersey City, NJ, this company offers a remote work-from-home opportunity that enables representatives to support a diverse customer base across the New York market. With a focus on delivering outstanding customer experiences, the company thrives on fostering a professional and supportive atmosphere where employees can excel and grow. This position represents an excellent opportunity for motivated individuals with a passion for helping customers and the ability to work independently in a virtual setting.
The role of Cus... Show More
The role of Cus... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in a high-volume call center or customer service environment
- Familiarity with New York City and the five boroughs
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Ability to multitask and navigate multiple systems
- Ability to work independently remotely
Job Qualifications
- High school diploma or equivalent required
- Minimum 3 years of experience in a high-volume call center or customer service environment
- Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
- Familiarity with New York City and the five boroughs required
- Strong verbal and written communication skills
- Excellent problem-solving and customer service abilities
- Ability to multitask and navigate multiple systems simultaneously
- Ability to work independently in a remote environment
Job Duties
- Respond to customer inquiries via phone and internal systems in a professional and timely manner
- Document all customer interactions accurately within tracking systems
- Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
- Strive to achieve first-contact resolution whenever possible
- Escalate complex or sensitive issues appropriately and ensure follow-up and closure
- Assist customers with account updates and service requests
- Support onboarding and orientation activities for new customers
- Conduct outbound outreach initiatives and follow-up activities as assigned
- Utilize multiple systems and computer-based resources efficiently
- Maintain professionalism and composure when handling escalated interactions
- Meet productivity, quality, compliance, and attendance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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