Concierge- Haslett, MI

American House Senior Living Communities is a well-established organization dedicated to providing exceptional senior housing solutions since its inception in 1979. Renowned for its dedication to high-quality housing options that are affordable to retirees and their families, American House has grown to become a leading senior living provider. It serves its residents across multiple communities, delivering an environment that fosters meaningful relationships, compassionate care, and a mission centered on enriching residents' lives. The company’s vision promotes innovation in senior housing and a commitment to sustainable excellence that generates value for stakeholders and the communities it serves.

The Concierge position at American House Senior Living Communities operates under the general direction of the Executive Director. This role is critical in ensuring the overall management and integrity of the building during weekends and scheduled shifts. The concierge acts as the frontline ambassador, often being the first point of contact for residents and guests, providing exceptional customer service at all times. This role demands a professional who is adept at managing various administrative responsibilities, coordinating resident services, and fulfilling emergency protocols with urgency and competence. Weekend hours every other Friday, as well as all day Saturday, are expected, highlighting the essential nature of this role in maintaining smooth operations when key management personnel may not be present.

The position requires proficiency in word processing, spreadsheets, and email communication to provide general administrative and clerical support. The concierge schedules appointments, handles incoming phone calls with proper screening and direction, manages mail and deliveries, and supports weekend activities. They also serve as the point person during emergency situations, ensuring that protocols are adhered to and that timely communications are made to the Executive Director. Knowledge and successful use of the BILD sales system is a required skill within this role.

Physical demands include mobility around both office and community premises, requiring the ability to stand, walk, sit, lift, pull, push, carry, climb, kneel, stoop, and twist intermittently during working hours. This ensures the concierge can attend to community needs effectively throughout the shift. The opportunity at American House Senior Living Communities offers a rewarding experience within a compassionate and passionate team, dedicated to providing senior residents a safe, welcoming, and well-maintained environment. The concierge role is vital in enabling residents to enjoy their living space and gain support when needed, making this an important and fulfilling position within the organization.