Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)

Velocity Black, a Capital One company, is a cutting-edge concierge service that combines artificial intelligence, human expertise, and state-of-the-art digital interfaces to redefine luxury and convenience for high-performance individuals. This innovative platform operates 24/7 through chat, AI, and mobile payment technologies, enabling members to access the world’s finest experiences with ease — from securing reservations at top-tier dining establishments to arranging exclusive upgrades at luxury resorts. Velocity Black prides itself on delivering premium service with speed, typically connecting clients to their dedicated concierge team within one minute, any time of day, all year round.

Capital One, known for its dynamic and inclusive work environment, supports Velocity Black’s mission by fostering a workplace where diversity, openness, and collaboration are core values. This commitment creates an empowering atmosphere for employees to innovate and excel while contributing positively to their communities. As a renowned employer recognized for excellence, Capital One values attracting talent from diverse backgrounds and experiences, making it a desirable place to grow a career.

The role of a Concierge Gen Ops Specialist, Associate at Velocity Black is ideal for individuals passionate about customer experience and luxury hospitality. This position requires a proactive and high-energy professional who understands the nuances of serving high-net-worth clients and delivering exceptional concierge services. The specialist will be responsible for managing client requests across a variety of categories including dining, travel, luxury goods, and unique experiences. Key responsibilities include communicating effectively with clients, restaurants, vendors, and internal teams to ensure seamless service delivery, sourcing innovative content ideas to enhance service offerings, and completing end-to-end member requests with a commitment to excellence.

This role is remote, offering an annual salary range of $66,700 to $76,100 for Premium Customer Agent II level, with performance-based incentives such as cash bonuses and long-term incentives available. The position demands flexibility in working hours, including availability during evenings and weekends, to maintain the high standards expected by Velocity Black clients. Candidates will thrive in this fast-paced, high-pressure environment by embracing a "yes first" mentality, demonstrating adaptability, multitasking effectively, and maintaining exceptional communication skills both verbally and in writing.

Ideal candidates will have a background in luxury hospitality, with experience working alongside high-profile individuals, and a knack for problem-solving with entrepreneurial spirit. Collaboration and transparency within teams are emphasized, along with an ability to meet tight deadlines and juggle competing priorities efficiently. The Concierge Gen Ops Specialist role at Velocity Black offers an exciting opportunity to advance a career at the intersection of technology and elite customer service, delivering unparalleled experiences to discerning clients globally.