Concierge (Full-Time)(1st Shift) - Legacy at Southpointe

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $18.75
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Work Schedule

Standard Hours
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Benefits

health care plan
Retirement Plan
PTO
short and long term disability insurance
Life insurance
Career advancement opportunities

Job Description

Navion is a distinguished community-focused organization committed to providing outstanding living experiences, particularly for residents who value a supportive and welcoming environment. Positioned as a leader in senior living services, Navion emphasizes the importance of friendly, professional, and attentive support staff to foster a warm and safe community. The company is dedicated to enhancing the quality of life for its residents by offering a variety of amenities and personalized care, ensuring that everyone who enters its grounds feels valued and comfortable.

The Concierge role at Navion plays a pivotal part in the community’s success, serving as the first point of contact for potential residents, families, and visitors. As a Concierge, you will be primarily responsible for delivering exceptional hospitality services that reflect the community’s dedication to excellence and care. This role involves greeting and assisting visitors warmly, managing phone communication efficiently, and facilitating smooth information flow between internal departments and external inquiries. With a focus on marketing and sales support, the Concierge provides valuable community insights to prospective residents and their families, thereby enhancing the overall reputation and appeal of Navion.

Beyond greeting and communication duties, the Concierge is an essential member of the team who ensures that every visitor’s experience is positive, professional, and memorable. Navion has also partnered with Tapcheck, a ground-breaking mobile payment app that revolutionizes employee compensation by allowing team members to access their earned wages instantly. This partnership demonstrates Navion's commitment to innovation and supporting its workforce financially, reducing stress associated with waiting for paychecks and promoting financial stability. Joining Navion means becoming part of a forward-thinking organization that values its employees and residents alike.

This position requires someone with a bubbly and inviting personality, excellent communication skills, and a customer service-driven approach. The perfect candidate will have experience in healthcare, hospitality, or a service environment and possess the ability to work collaboratively within a team-focused atmosphere. Attention to detail, dependability, and professionalism are crucial, as well as the capacity to maintain confidentiality and approach the role with patience and tact. A high school diploma or equivalent is the minimum educational requirement for prospective applicants.

Working at Navion as a Concierge offers not only the opportunity to interact with diverse groups of people daily but also a chance to contribute to a community that prioritizes care and respect. The role demands dedication to maintaining a safe and welcoming environment while supporting marketing efforts that attract and retain residents. Potential hires will be joining a company known for its supportive culture and innovative payroll solutions, which reflect its broader commitment to employee wellbeing and satisfaction. This Concierge opportunity at Navion is ideal for individuals who thrive in dynamic, active settings and seek a meaningful career in hospitality and community services.

Job Requirements

  • bubbly and inviting personality
  • high school diploma or equivalent required
  • experience in a healthcare hospitality or service environment preferred
  • well-developed interpersonal and communication skills
  • ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others
  • ability to work well with others and promote a team environment
  • customer service driven in a highly active environment
  • dependable and systematic
  • skilled in accurately recording information
  • maintain confidential information
  • professional appearance and demeanor
  • must be courteous patient and tactful when dealing with public residents and families
  • ability to learn tasks and follow instructions

Job Qualifications

  • high school diploma or equivalent
  • experience in healthcare hospitality or service environment preferred
  • well-developed interpersonal and communication skills
  • customer service driven in a highly active environment
  • ability to work well with others and promote a team environment
  • skilled in accurately recording information
  • ability to learn tasks and follow instructions
  • professional appearance and demeanor

Job Duties

  • greet potential residents families and visitors
  • manage both external and internal calls
  • take and communicate messages
  • provide overview of community information to inquiries in support of marketing and sales efforts
  • maintain confidentiality of information
  • promote a team environment through collaboration
  • ensure professional appearance and courteous interactions with public residents and families

Job Criteria

Experience

Mid Level (3-7 years)


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