Concierge (Full-Time/ Weekends/ Luxury High-Rise Ft.Lauderdale)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Professional development opportunities
supportive work environment
Employee Assistance Programs
Job Description
The hiring establishment is located in Fort Lauderdale, FL 33304, and operates on a schedule from Tuesday to Saturday, 7:30 am to 4:30 pm. This company is likely a hospitality services provider specializing in personalized resident services within a residential or community setting, possibly a senior or luxury residential facility where delivering exceptional customer service is a priority. The business environment emphasizes a customer-oriented, self-motivated, and detail-focused approach to service, catering directly to the needs and desires of its resident clientele. The company values effective communication, organizational skills, and the ability to handle diverse service requests such as dining, entertainment,... Show More
Job Requirements
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in Word, Excel spreadsheets, and e-mail
- strong customer service, communication and interpersonal skills required
- ability to lift 30 to 50 lbs
- ability to work in an upright standing position for long periods
- ability to walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in Word, Excel spreadsheets, and e-mail
- multiple language fluency desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Serves residents by providing information and services
- identifies and clarifies residents’ needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors
- provides services such as planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and medical services
- reminds residents of schedules
- provides support and assistance
- runs errands
- personalizes services
- anticipates services required by ascertaining mood and style of residents
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident feedback
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities and maintaining personal networks
- enhances department and organizational reputation by accepting ownership for new and different requests
- explores opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- performs other duties as required
Job Location
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