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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employee assistance program
Identity Theft Protection
Pet insurance
Retirement Plan
Paid Time Off
401(k)
Job Description
Worth Ross Management Company (WRMC) is a distinguished leader in the luxury multifamily and homeowners association (HOA) management industry. Renowned for its commitment to exceptional service and maintaining superior standards, WRMC focuses on building welcoming and inclusive communities where residents feel genuinely at home. With numerous awards highlighting its excellence, WRMC stands out by prioritizing professionalism, attention to detail, and a deep commitment to resident satisfaction. This approach has established the company as a sought-after property management partner within the luxury residential segment in Austin and beyond.
Located in the vibrant Seaholm District of downtown Austin, WRMC manages properti... Show More
Located in the vibrant Seaholm District of downtown Austin, WRMC manages properti... Show More
Job Requirements
- High school diploma or equivalent required
- Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred
- Strong customer service and hospitality knowledge
- Minimum 2 years of experience in concierge, hospitality, or customer service in luxury residential or hotel settings preferred
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask independently
- Comfort using technology such as email and concierge or property management systems
- Professional judgment, discretion, and a calm, solution-oriented mindset
- Flexibility to work varying schedules, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred
- Strong customer service and hospitality knowledge
- Minimum 2 years of experience in concierge, hospitality, or customer service in luxury residential or hotel settings preferred
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask independently
- Comfort using technology such as email and concierge or property management systems
- Professional judgment, discretion, and a calm, solution-oriented mindset
- Flexibility to work varying schedules, including weekends and holidays
Job Duties
- Provide warm, professional service to residents, guests, and vendors
- Manage building access and guest/vendor check-ins
- Assist residents with questions, requests, and coordination of authorized vendor access
- Maintain confidentiality and uphold resident privacy at all times
- Respond effectively to resident concerns and emergency situations, escalating when needed
- Log daily activity, packages, and deliveries accurately in BuildingLink
- Contribute ideas to enhance services and improve the resident experience
- Support resident relations through timely follow-up and issue resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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