Concierge - Full time evenings

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.50

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

flexible scheduling

Career development opportunities

Job Description

Hillcrest Highlands of Gretna is a well-established senior living community located in Gretna, Nebraska, dedicated to providing exceptional care and support to its residents. Part of Hillcrest Health & Living, a trusted name in senior care, the community focuses on creating a warm and welcoming environment that promotes independence, dignity, and a high quality of life for seniors. Hillcrest Highlands offers a variety of living options, including assisted living and memory care, ensuring that each resident receives personalized and comprehensive support suited to their unique needs. The community is equipped with modern amenities and staffed by a compassionate team committed to delivering outstanding services and fostering a vibrant living experience. Located at 10890 S. 208th Street, Gretna, NE 68028, Hillcrest Highlands prides itself on its friendly atmosphere and strong community connections. The establishment operates with a commitment to the well-being of its residents, families, and staff, creating a holistic approach to senior living.

We are currently seeking a dedicated Concierge to join our team at Hillcrest Highlands of Gretna. The Concierge position is a crucial role within our community, serving as the first point of contact for residents, visitors, vendors, and team members. This role is an excellent opportunity for someone who thrives in an organized, people-oriented environment and enjoys providing exceptional customer service in a senior living setting. The schedule for this position is Monday through Friday, from 3:00 pm to 11:00 pm, offering a consistent evening shift that allows for a balanced work-life routine. Starting pay is $15.50 per hour, with potential for increases depending on experience.

As a Concierge at Hillcrest Highlands, you will be responsible for creating a welcoming and professional atmosphere that supports the day-to-day operations of the community. Your duties will include managing phone calls, greeting and assisting visitors and residents, supporting administrative teams with clerical tasks, monitoring security, and maintaining cleanliness and organization in key areas of the community. This role requires attention to detail, strong communication skills, and the ability to remain calm and adaptable in a fast-paced environment. You will also have the opportunity to collaborate with different departments such as Assisted Living, Memory Care, and Environmental Services, contributing to a team-oriented workplace that values respect, accountability, and selflessness.

This position plays a significant part in enhancing the resident experience by providing personalized assistance and ensuring a smooth and secure environment. Candidates who are comfortable with technology, able to lift up to 35 pounds, and willing to follow infection control standards will find this role fulfilling and engaging. The Hillcrest Highlands team values employees who demonstrate the STAR mentality: Selfless, Tough, Accountable, and Respectful, reflecting the core principles of our community and culture. By joining Hillcrest Highlands of Gretna, you will be part of an organization that inspires people to live their best lives every day, making a meaningful impact behind the scenes while fostering a supportive and inclusive environment.

Job Requirements

High school diploma or equivalent required
At least one year of administrative office experience preferred
Knowledge of Microsoft Windows and Microsoft Office
Post-high school training or degree with a business emphasis preferred
Strong customer service skills
Effective communication skills
Excellent organizational skills
Able to stay calm, flexible, and professional in stressful situations
Strong attention to detail and ability to work in a fast-paced environment
Ability to speak, read, and write English
Ability to lift up to 35 pounds
Ability to perform repetitive sitting, bending, and standing movements
Comfortable using technology and resources efficiently
Ability to follow infection control standards, policies, and procedures
STAR mentality: selfless, tough, accountable, respectful

Job Qualifications

High school diploma or equivalent
At least one year of administrative office experience preferred
Knowledge of Microsoft Windows and Microsoft Office
Post-high school training or degree with a business emphasis preferred
Strong customer service skills
Effective communication skills
Excellent organizational skills
Ability to stay calm, flexible, and professional in stressful situations
Strong attention to detail
Ability to work in a fast-paced environment
Proficiency in English speaking, reading, and writing
Comfortable using technology efficiently
Ability to follow infection control standards, policies, and procedures
STAR mentality - selfless, tough, accountable, respectful

Job Duties

Serve as a welcoming point of contact for residents, visitors, vendors, and team members
Assist residents with personalized services and daily needs
Manage incoming calls, visitors, and outside vendors
Support the Administrator and Marketing team with clerical and office management tasks
Maintain the shift Daily Activity Log
Monitor security cameras and complete security checks throughout common areas
Complete spa end-of-day checklist responsibilities
Assist with trash removal, laundry, and light housekeeping support as needed
Help keep the lobby, administrative areas, and theater clean and organized
Support Assisted Living, Memory Care, Environmental Services, and other departments as needed
Assist with setup and takedown of meeting rooms and Highlands Hall