Concierge - Full Time

The Hotel Concierge role at Palms Casino Resort is designed for an outgoing and highly motivated hospitality professional who thrives in a fast-paced, interactive environment. This position acts as an ambassador of the guest experience, focusing extensively on promoting Palms' numerous amenities, venues, and unique experiences, as well as guiding guests in exploring surrounding attractions such as tours, transportation, car rentals, golf arrangements, and local excursions. The Concierge plays a crucial role in enhancing guest satisfaction by anticipating and exceeding guest needs, engaging personally with visitors, and providing knowledgeable recommendations that encourage participation in the resort’s offerings. This role demands a personable, professional individual who can confidently communicate with a wide variety of guests and maintain the highest standards of service and confidentiality. The Concierge is additionally responsible for managing financial transactions related to guest services and ensuring accurate documentation of guest interactions. Through expert knowledge of Palms’ features and a genuine passion for hospitality, the Concierge contributes significantly to driving performance results and supporting the resort's overall goals and priorities. This opportunity is ideal for candidates with at least one year of experience in luxury hospitality environments, particularly within the Las Vegas market, who have exemplary interpersonal skills and a strong commitment to delivering outstanding guest service. The position requires flexibility in working hours, including mornings, evenings, weekends, holidays, and overnight shifts, reflecting the dynamic nature of the hospitality industry. Overall, this role provides a rewarding career path for individuals passionate about creating exceptional guest experiences while working at one of Las Vegas’ most exciting destinations.Show Less