Concierge - Full Time

Sagewood is a premier resort-style senior living community located in the scenic Northeast Phoenix/Scottsdale area. Known for its commitment to exceptional hospitality and resident-focused services, Sagewood combines the comforts of luxury living with comprehensive healthcare services tailored specifically for seniors. As part of Life Care Services (LCS), a nationally recognized leader in senior living management, Sagewood benefits from the stability and resources of a trusted organization while maintaining the warmth and personalized care of a close-knit community. The community is widely respected for its 5-star rated healthcare center and resort-style amenities which promote an engaging and fulfilling lifestyle for its residents, ensuring their well-being and satisfaction.

We are currently seeking a Full-Time Front Desk Concierge to join our welcoming team at Sagewood. This role is integral to creating a positive first impression and ensuring smooth operations at our front desk, serving as both the face and voice of the community. The position offers a competitive hourly wage of $18 and an average schedule of approximately 37 hours per week, including shifts Monday through Thursday from 9am to 5pm and Fridays from 12pm to 8pm. This schedule allows employees to enjoy their evenings off without late-night work, supporting a healthy work-life balance.

The successful candidate will be passionate about customer service and skilled in building meaningful relationships with residents, their families, visitors, and vendors. As a concierge, you will greet and assist residents in a courteous and professional manner, manage incoming telephone calls efficiently, and coordinate various resident services including transportation and guest suite reservations. Additionally, you will support residents by assisting with reservations for activities and events, ensuring their full participation in community life. Collaboration with security and valet teams to meet resident needs is also a key responsibility, showcasing the role's importance in multidisciplinary teamwork.

Sagewood prides itself on its supportive team environment and positive workplace culture, with a rich history of receipt of awards like the JD Power award for customer satisfaction and maintaining deficiency-free ratings from Maricopa County for over five years. Our team enjoys various benefits such as medical, dental, and vision insurance, paid time off, 401K with matching contributions, scholarship opportunities, tuition reimbursement, and employee assistance programs. We also provide daily pay options and affordable employee meals to enhance our employees’ quality of life.

By joining Sagewood, you become a vital part of an award-winning community dedicated to exceptional care and unrivaled hospitality. This role is perfect for individuals who are organized, detail-oriented, and take pride in their work, and who possess strong communication skills and a genuine passion for serving seniors. Proficiency in MS Word, Outlook, Excel, and standard office equipment is necessary to manage administrative tasks effectively. The position encourages independent decision-making and fosters a relationship-oriented approach to ensure resident satisfaction.

If you are committed to making a positive difference in the lives of seniors and thrive in a vibrant, engaging resort-style setting, Sagewood offers a unique opportunity to grow your career in a fulfilling, dynamic environment.