Concierge - Full Time

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $17.50

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Generous PTO Plan

Perfect attendance bonuses

401k

Job Description

Vitality Living is a leading provider of senior living communities dedicated to enhancing the lives of older adults through compassionate care and vibrant community experiences. With a commitment to excellence and a passion for enriching the lives of our residents, Vitality Living fosters an environment where residents, families, and team members can thrive together. The company prides itself on its inclusive culture that celebrates individuality and encourages team members to bring their authentic selves to work each day. As a rapidly growing organization in the senior living sector, Vitality Living offers opportunities for personal and professional growth while making a meaningful impact on the community it serves.

We are currently seeking a dedicated Concierge to join our team at the Acclaim at East Beach community, a full-time position that plays a pivotal role in ensuring a welcoming, safe, and caring environment for residents and visitors. This role involves managing the reception area with professionalism and warmth, handling inquiries from residents and their families, overseeing communication flow, and supporting the administration with essential clerical duties. The Concierge acts as the first point of contact, reflecting the community’s values through exceptional customer service and responsiveness. This position requires someone with excellent communication skills, patience, and a genuine enthusiasm for enriching the lives of seniors. Our Concierge will also play an important role in emergency response, mail distribution, and participating in ongoing staff training to maintain the highest standards of community support and safety. join us at Vitality Living, where you can be vibrant, belong, and grow professionally while making a significant difference in the lives of the residents we serve.

Job Requirements

Must be at least 18 years old
high school diploma or GED
ability to speak effectively before groups of customers or team members of the organization
demonstrate ability to communicate effectively in English, both verbally and in writing
must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning
meet state or provincial health related requirements

Job Qualifications

High school diploma or GED
ability to speak effectively before groups of customers or team members of the organization
demonstrate ability to communicate effectively in English, both verbally and in writing
must have patience, tact, cheerful disposition and enthusiasm
willing to handle residents based on whatever maturity level in which they are currently functioning

Job Duties

Manage reception desk continuously during assigned period and perform administrative duties
respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate
respond and appropriately handle emergency situations that may arise in a calm, professional manner
organize incoming mail and ensure that it is distributed to the appropriate person
attend and participate in onboarding and annual training, in-services and team member meetings as requested
perform other duties as assigned by Business Office Director