Concierge - Full Time

Ivy Park at Hayward is a premier senior living community situated on a beautifully landscaped campus, managed by Oakmont Management Group. Oakmont Management Group (OMG) is a distinguished leader in the senior living industry, overseeing a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. With a presence across California, Nevada, and Hawaii, OMG serves thousands of seniors, aiming to provide exceptional quality, comfort, and care through five-star services and amenities. The community focuses on delivering meaningful lifestyles and fostering strong relationships among residents, families, and team members by cultivating a winning culture anchored in authenticity, teamwork, compassion, commitment, and resilience.

Ivy Park offers residents a rewarding lifestyle with individualized comprehensive support designed to promote continuing independence. The environment is carefully crafted to be nurturing and engaging, encouraging residents to thrive in a safe and supportive setting. As part of a larger, reputable organization, Ivy Park benefits from robust resources, opportunities for career growth, relocation, and travel, enhancing the experience for both team members and residents alike.

The Concierge role at Ivy Park is a vital frontline position responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, and providing clerical support to the administrative staff. This role demands exceptional customer service abilities, attention to detail, and the capacity to manage multiple tasks efficiently in alignment with the company’s mission and values. Starting pay ranges from $18.50 to $19.50 per hour, reflecting the importance of this position in supporting the smooth operations and warm welcoming atmosphere of the community.

The Concierge works shifts during PM (2 pm - 10 pm) and overnight (10 pm - 6 am) hours, ensuring residents and guests receive timely and professional assistance at all times. Responsibilities include answering a multi-line telephone system, monitoring the Emergency Alert System to respond immediately to calls, managing the business center, and overseeing mail processing. Additionally, the Concierge is responsible for maintaining a secure environment adhering to established safety protocols and promoting teamwork through cooperative interactions with coworkers and other departments.

This role requires excellent communication skills as it involves interaction with diverse individuals, including residents, families, healthcare professionals, and team members. Proficiency in MS Office and basic computer skills are necessary to perform clerical duties effectively. The position also demands a commitment to uphold health and safety mandates, including passing criminal background checks and screenings, and following COVID-19 protocols such as vaccination and use of personal protective equipment (PPE) when required.

Working at Ivy Park under the Oakmont Management Group umbrella means joining a family-like atmosphere where joy, laughter, and excellence coexist. The company fosters an inclusive and supportive work environment where every team member’s dedication is recognized. Oakmont Management Group prioritizes the wellbeing and professional growth of its employees, offering comprehensive benefits such as medical, dental, and vision coverage, paid time off, bonus opportunities, and various other incentives that enhance the overall work-life balance.

Joining as a Concierge is an excellent opportunity for candidates passionate about customer service, eager to contribute to a vibrant senior living community, and looking for a meaningful career within the senior care sector. This position is ideal for individuals who thrive in dynamic environments and are committed to providing exceptional experiences that reflect the core values of Ivy Park and Oakmont Management Group.