Job Overview
Compensation
Hourly
Range $15.00 - $19.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Cleveland State University - Corporate College is a respected educational institution that provides professional development and training services tailored to meet the needs of businesses and individuals. Known for its commitment to excellence and community engagement, Corporate College offers accessible and high-quality education to help clients advance their careers and achieve organizational goals. The college prides itself on delivering client-focused solutions through flexible scheduling, expert instructors, and diverse program offerings across various industries. As part of Cleveland State University, Corporate College benefits from a strong academic foundation and a wide network of resources, creating an environment that fosters growth, innovation, and professional excellence.
The Corporate College is currently seeking a Front Desk Concierge to deliver exceptional customer service and act as the first point of contact for all visitors, students, faculty, staff, and vendors. This role is pivotal in establishing a welcoming and professional atmosphere at the campus by managing inquiries, guiding guests, and supporting event logistics. The Front Desk Concierge must have excellent interpersonal skills to effectively communicate with a diverse population and provide accurate information with courtesy and discretion. The position demands a high level of organizational ability to maintain the lobby and concierge desk in a tidy state, ensure availability of informational materials, and support smooth daily operations. Responsibilities also include answering phones, routing calls, assisting with wayfinding, and monitoring event schedules to foster an efficient and friendly environment. This full-time role offers the opportunity to be an essential part of the Corporate College team, contributing to a positive experience for every visitor and enhancing the college’s reputation for outstanding service.
The Corporate College is currently seeking a Front Desk Concierge to deliver exceptional customer service and act as the first point of contact for all visitors, students, faculty, staff, and vendors. This role is pivotal in establishing a welcoming and professional atmosphere at the campus by managing inquiries, guiding guests, and supporting event logistics. The Front Desk Concierge must have excellent interpersonal skills to effectively communicate with a diverse population and provide accurate information with courtesy and discretion. The position demands a high level of organizational ability to maintain the lobby and concierge desk in a tidy state, ensure availability of informational materials, and support smooth daily operations. Responsibilities also include answering phones, routing calls, assisting with wayfinding, and monitoring event schedules to foster an efficient and friendly environment. This full-time role offers the opportunity to be an essential part of the Corporate College team, contributing to a positive experience for every visitor and enhancing the college’s reputation for outstanding service.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- strong communication skills
- ability to manage multiple tasks
- proficiency with phone systems
- ability to maintain professionalism and discretion
- availability to attend meetings and training sessions
Job Qualifications
- High school diploma or equivalent
- excellent interpersonal and communication skills
- ability to manage multiple tasks efficiently
- proficiency in handling phone systems
- strong organizational skills
- prior experience in customer service or hospitality is preferred
- ability to demonstrate professionalism and discretion
Job Duties
- Welcomes and acknowledges all guests, visitors, students, and vendors according to college standards
- anticipates and addresses service needs in a professional and courteous manner
- serves as the first point of contact for Corporate College, creating a positive and welcoming experience for all guests
- responds to inquiries on behalf of the Corporate College utilizing guest-focused interpersonal skills
- provides accurate information and assistance as needed
- effectively manages all inbound and outbound phone calls in a pleasant, customer service-oriented manner, routes calls and messages appropriately
- assists with guest wayfinding, room locations, and event directions to support smooth daily operations and events
- supports event operations by monitoring schedules, communicating with internal teams, and assisting guests with event-related inquiries
- maintains awareness of daily campus activities, meetings, and events to proactively assist guests and staff
- ensures concierge desk and lobby area are neat, organized, and professional at all times
- maintains inventory of materials including college maps, brochures, and event literature
- demonstrates professionalism, discretion, and sound judgment when handling sensitive information or situations
- attends all college meetings and training sessions as assigned
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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