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Concierge Experience Associate

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $25.00 - $35.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

competitive hourly wage
performance-based bonus
Paid Time Off
Professional development opportunities
Supportive and inclusive work environment
Exposure to Napa Valley wine country
flexible scheduling

Job Description

Tastefuli is a dynamic and innovative company dedicated to enhancing the hospitality experience through technology and personalized service. Based in the heart of wine country, Tastefuli partners with premier hotels and local businesses to offer guests curated, memorable experiences that highlight the best of their destinations. Their flagship platform connects travelers with unique wine country adventures, including winery visits, dining, transportation, and other local activities, all accessible through a user-friendly mobile app. Tastefuli is committed to delivering exceptional service, fostering strong community relationships, and supporting sustainable tourism. As a female-founded company, Tastefuli emphasizes diversity and inclusion, building a team that... Show More

Job Requirements

  • High school diploma or equivalent
  • prior hospitality, concierge, or customer service experience preferred
  • ability to work a flexible schedule including Wednesday through Friday afternoons and occasional weekend shifts
  • proficiency with mobile apps and general technology
  • strong interpersonal and communication skills
  • ability to multitask and manage time effectively in a fast-paced environment
  • willingness to engage proactively with guests
  • reliable transportation to occasionally visit local wineries and partners
  • ability to work in person at the Marriott hotel in Napa Valley

Job Qualifications

  • A naturally outgoing, friendly, and engaging personality
  • strong communication skills and comfort speaking with guests from diverse backgrounds
  • interest in wine, food, travel, or hospitality (prior experience is a plus, but not required)
  • comfortable using technology and learning new platforms quickly
  • highly organized and able to multitask in a dynamic environment
  • self-motivated with a positive, team-oriented attitude
  • Spanish language skills are a plus

Job Duties

  • Act as an on-property ambassador for Tastefuli, engaging Marriott guests in a warm, approachable, and professional manner
  • assist guests with planning wine country itineraries in person and through the Tastefuli app, including winery visits, dining, transportation, and local activities
  • guide guests through downloading and using the Tastefuli app to discover and book experiences
  • build rapport with guests during key interaction windows on the floor, reaching out to guests, including afternoon and early evening hours
  • proactively introduce guests to Tastefuli and communicate its value in a clear, engaging way
  • encourage app downloads and support guests through the booking process
  • leverage high-traffic moments (including wine hour from 5-6pm) to connect with guests and increase conversions
  • work toward weekly and monthly targets for downloads and bookings
  • manage guest inquiries across multiple channels, including live chat, phone, and email
  • coordinate bookings and support with the rest of the concierge team
  • provide timely, thoughtful recommendations and booking assistance
  • ensure a smooth and positive experience from initial inquiry through confirmed reservation
  • input and maintain partner and experience information within internal tools
  • support data collection efforts related to guest interactions, bookings, and partner activity
  • maintain accurate records to support reporting and performance tracking
  • occasionally visit local wineries and experience partners to build familiarity with offerings
  • identify potential new partners and share leads with the business development team
  • represent Tastefuli professionally in the local market

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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