Concierge Experience Associate

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $25.00 - $35.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive hourly wage

performance-based bonus

Paid Time Off

Professional development opportunities

Supportive and inclusive work environment

Exposure to Napa Valley wine country

flexible scheduling

Job Description

Tastefuli is a dynamic and innovative company dedicated to enhancing the hospitality experience through technology and personalized service. Based in the heart of wine country, Tastefuli partners with premier hotels and local businesses to offer guests curated, memorable experiences that highlight the best of their destinations. Their flagship platform connects travelers with unique wine country adventures, including winery visits, dining, transportation, and other local activities, all accessible through a user-friendly mobile app. Tastefuli is committed to delivering exceptional service, fostering strong community relationships, and supporting sustainable tourism. As a female-founded company, Tastefuli emphasizes diversity and inclusion, building a team that... Show More

Job Requirements

High school diploma or equivalent
prior hospitality, concierge, or customer service experience preferred
ability to work a flexible schedule including Wednesday through Friday afternoons and occasional weekend shifts
proficiency with mobile apps and general technology
strong interpersonal and communication skills
ability to multitask and manage time effectively in a fast-paced environment
willingness to engage proactively with guests
reliable transportation to occasionally visit local wineries and partners
ability to work in person at the Marriott hotel in Napa Valley

Job Qualifications

A naturally outgoing, friendly, and engaging personality
strong communication skills and comfort speaking with guests from diverse backgrounds
interest in wine, food, travel, or hospitality (prior experience is a plus, but not required)
comfortable using technology and learning new platforms quickly
highly organized and able to multitask in a dynamic environment
self-motivated with a positive, team-oriented attitude
Spanish language skills are a plus

Job Duties

Act as an on-property ambassador for Tastefuli, engaging Marriott guests in a warm, approachable, and professional manner
assist guests with planning wine country itineraries in person and through the Tastefuli app, including winery visits, dining, transportation, and local activities
guide guests through downloading and using the Tastefuli app to discover and book experiences
build rapport with guests during key interaction windows on the floor, reaching out to guests, including afternoon and early evening hours
proactively introduce guests to Tastefuli and communicate its value in a clear, engaging way
encourage app downloads and support guests through the booking process
leverage high-traffic moments (including wine hour from 5-6pm) to connect with guests and increase conversions
work toward weekly and monthly targets for downloads and bookings
manage guest inquiries across multiple channels, including live chat, phone, and email
coordinate bookings and support with the rest of the concierge team
provide timely, thoughtful recommendations and booking assistance
ensure a smooth and positive experience from initial inquiry through confirmed reservation
input and maintain partner and experience information within internal tools
support data collection efforts related to guest interactions, bookings, and partner activity
maintain accurate records to support reporting and performance tracking
occasionally visit local wineries and experience partners to build familiarity with offerings
identify potential new partners and share leads with the business development team
represent Tastefuli professionally in the local market

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: