Concierge - Evenings

Crown Pointe, a Sonida Senior Living community, is a premier retirement living community located in Omaha, Nebraska. Dedicated to providing quality care across multiple living arrangements including independent living, assisted living, and memory care, Crown Pointe stands out as a compassionate and innovative leader in senior care. They focus on enriching the lives of their residents through advanced care technologies combined with a supportive and caring environment. Crown Pointe offers a workplace that values the contributions of every team member and promotes professional growth and satisfaction. With a comprehensive benefits package that includes competitive wages, health and dental insurance, and a 401k plan with company match, Crown Pointe commits to the well-being and financial security of its employees. The culture within the community emphasizes teamwork, respect, and a shared mission to enhance the lives of seniors in a positive and nurturing setting.

The Concierge role at Crown Pointe is a vital evening shift position running from 4:00 pm to 12:00 am. This role is designed for individuals who enjoy engaging with people and providing exceptional customer service. The Concierge acts as a friendly and professional first point of contact for residents, visitors, and callers, offering essential information, guidance, and support. The position requires multitasking skills such as answering telephones, directing callers, greeting visitors, receiving and sorting mail, and coordinating express mail services like FedEx and UPS. Beyond administrative tasks, the Concierge helps resolve customer questions and concerns, contributing to a seamless and welcoming community environment. The job offers flexibility with scheduling options and incorporates cutting-edge technologies such as SafelyYou AI video fall detection, advanced electronic health record systems, and Microsoft Power BI for data management. Employees also benefit from continuous learning opportunities, paid trainings, and a supportive infrastructure that promotes growth and development. Crown Pointe’s commitment to innovation, resident satisfaction, and employee welfare makes this an outstanding opportunity for individuals passionate about senior care and customer service to thrive and find joy in their work.