Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.42 - $22.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Employee assistance program
Tuition Reimbursement
Job Description
Sunrise Senior Living is a nationally recognized leader in senior care, providing outstanding living experiences for older adults. With a proven track record and a reputation for excellence, Sunrise Senior Living has been certified as a Great Place to Work for the ninth time by Activated Insights, underscoring its commitment to fostering a positive workplace culture and delivering exceptional care to residents. This distinguished company creates environments that empower seniors to live longer, healthier, and happier lives through compassionate and personalized services. Sunrise Senior Living emphasizes meaningful relationships, respect, and dignity, enhancing residents' quality of life while supporting their families and engaging team members in a collaborative, supportive environment.
The Concierge role at Sunrise Senior Living serves as a vital first point of contact and embodies the company’s mission and core values in every interaction. This position offers a unique opportunity to connect with residents, families, visitors, and potential team members, delivering a warm and professional welcome that perfectly represents the community's high standards. Responsibilities include greeting guests, managing communications, supporting sales and marketing efforts, and maintaining a pleasant and inviting atmosphere within the community's entry and Bistro areas. The Concierge plays a key part in coordinating appointments, facilitating resident moves, and handling administrative support tasks critical to day-to-day operations. This role is not only about operational duties but also about contributing to the safety and well-being of everyone in the community, following stringent safety protocols and risk management programs.
In addition to providing excellent customer service and administrative assistance, the Concierge supports recruitment efforts by engaging potential team candidates and managing the applicant tracking process. This multifaceted position requires attention to detail, excellent organizational skills, and the ability to prioritize multiple responsibilities effectively. Team members in this role actively participate in ongoing training and team engagement initiatives to foster a culture of continuous improvement and camaraderie. Sunrise Senior Living offers competitive compensation based on location, experience, and qualifications, along with comprehensive benefits such as medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, and employee assistance programs.
Through their commitment to the Sunrise principles of service, Concierges help create a community atmosphere that is respectful, welcoming, and safe. This role is ideal for individuals passionate about delivering outstanding service, eager to grow professionally, and motivated to make a meaningful difference in the lives of seniors and their families. By joining Sunrise Senior Living as a Concierge, employees contribute to a workplace that truly shines in care, respect, and community spirit, aligning personal growth with a purposeful career path.
The Concierge role at Sunrise Senior Living serves as a vital first point of contact and embodies the company’s mission and core values in every interaction. This position offers a unique opportunity to connect with residents, families, visitors, and potential team members, delivering a warm and professional welcome that perfectly represents the community's high standards. Responsibilities include greeting guests, managing communications, supporting sales and marketing efforts, and maintaining a pleasant and inviting atmosphere within the community's entry and Bistro areas. The Concierge plays a key part in coordinating appointments, facilitating resident moves, and handling administrative support tasks critical to day-to-day operations. This role is not only about operational duties but also about contributing to the safety and well-being of everyone in the community, following stringent safety protocols and risk management programs.
In addition to providing excellent customer service and administrative assistance, the Concierge supports recruitment efforts by engaging potential team candidates and managing the applicant tracking process. This multifaceted position requires attention to detail, excellent organizational skills, and the ability to prioritize multiple responsibilities effectively. Team members in this role actively participate in ongoing training and team engagement initiatives to foster a culture of continuous improvement and camaraderie. Sunrise Senior Living offers competitive compensation based on location, experience, and qualifications, along with comprehensive benefits such as medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, and employee assistance programs.
Through their commitment to the Sunrise principles of service, Concierges help create a community atmosphere that is respectful, welcoming, and safe. This role is ideal for individuals passionate about delivering outstanding service, eager to grow professionally, and motivated to make a meaningful difference in the lives of seniors and their families. By joining Sunrise Senior Living as a Concierge, employees contribute to a workplace that truly shines in care, respect, and community spirit, aligning personal growth with a purposeful career path.
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in using Microsoft Office and other computer applications
- ability to communicate effectively both verbally and in writing
- strong organizational skills and attention to detail
- capability to manage multiple tasks simultaneously
- adherence to safety and operational protocols
- willingness to participate in required training and team activities
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills, including Microsoft Office and Sunrise applications
- excellent written and verbal communication skills
- strong organizational and time management abilities
- good judgment, problem solving, and decision-making skills
- ability to handle multiple priorities
Job Duties
- Greet potential residents, families, and visitors warmly
- manage incoming telephone calls and resident calls promptly
- assist with recruitment by welcoming candidates and entering information into the Applicant Tracking System
- maintain cleanliness and pleasant atmosphere in the Bistro and front desk area
- support the Director of Sales by taking initial inquiry calls and managing resident move-in administrative duties
- organize and distribute mail, meal tickets, and community communications
- adhere to community safety protocols and assist with risk management procedures
- respond to emergencies as required
- maintain resident and team member rosters and schedules for emergency preparedness
- participate actively in team meetings and training
- perform other assigned administrative duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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