Concierge-Evening & Weekends

Bethesda, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.42 - $22.80

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Paid Time Off

Job Description

Sunrise Senior Living is a recognized leader in the senior living industry, renowned for creating communities where seniors thrive with dignity and respect. Certified repeatedly as a Great Place to Work, Sunrise fosters a culture of compassion, collaboration, and high standards. The organization’s core mission is to empower residents to live longer, healthier, and happier lives by providing a warm, supportive environment and personalized care. Sunrise values unique talents and a commitment to service, cultivating meaningful relationships with residents, their families, and team members. Their dedication to excellence extends beyond care to workplace culture, earning them top industry accolades for positive work environments.

Sunrise Senior Living is currently seeking a Concierge to join their dynamic team. This role is crucial as the first point of contact for potential residents, families, and visitors, making it instrumental in shaping the first impression of the community. The Concierge will extend warmth and hospitality by greeting guests, managing phone communications, and supporting the administrative needs of the community. The position involves not only front-desk operations but also assisting with recruitment, resident services, and maintaining areas like the Bistro to ensure a welcoming atmosphere.

The Concierge plays a supportive role to the Director of Sales and Executive Director by providing community overviews and facilitating inquiry handling. Key responsibilities include overseeing visitor protocols, coordinating appointments, handling marketing materials, and ensuring compliance with safety regulations. This role demands excellent organizational skills and a deep commitment to the principles of service that define Sunrise’s compassionate approach.

This is a full-time position offering competitive compensation commensurate with location, skills, and experience. Employees at Sunrise benefit from a comprehensive package that supports well-being and professional growth, including medical benefits, paid time off, and tuition reimbursement.

The Concierge is more than a receptionist; they are an ambassador of care and community spirit, championing safety, engagement, and exceptional service at every interaction. Joining Sunrise means contributing to a mission larger than oneself while advancing a rewarding career in the growing field of senior living care.

Job Requirements

High School degree/GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to handle multiple priorities
Excellent verbal and written communication skills
Strong organizational and time management skills
Ability to follow procedures and maintain accurate records

Job Qualifications

High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards
Respond to emergencies as indicated in Sunrise’s policies and procedures
Responsible for all guests and residents to appropriately sign themselves in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and account for and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller
Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and committed to working toward team goals
Demonstrate in daily interactions with others, our Team Member Credo
Commit to serving our residents and guests through our Principles of Service
Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops
Attend regular meetings
Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/Department Coordinator
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
Perform other duties as assigned