Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.54
Benefits
Generous paid time off policy
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Supportive and inclusive work environment
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, ACS has grown into one of the most influential cancer-fighting organizations in the United States, with a mission to save lives, celebrate lives, and lead the fight for a world without cancer. The organization works tirelessly to provide support and care for patients and their families, fund groundbreaking research, and promote cancer prevention and early detection education. With over 1.3 million volunteers and a diverse workforce, ACS leverages the unique talents and backgrounds of... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field is preferred
- must have a valid driver’s license with a clean driving record (required only in lodges that have a transportation program)
- excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- strong organizational and multitasking abilities, with attention to detail
- proficiency in computer skills, including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field is preferred
- must have a valid driver’s license with a clean driving record (required only in lodges that have a transportation program)
- excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- strong organizational and multitasking abilities, with attention to detail
- proficiency in computer skills, including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- manage transportation services for guests, including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence, directing them to appropriate staff members
- maintain accurate guest records, including check-in/out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures, including guest identification and access control
- respond to emergencies or incidents promptly and effectively, following established protocols
Job Location
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