Concierge - $20 per hour

South Seas Resort, located on the picturesque Captiva Island in Florida, is a premier destination renowned for its breathtaking coastal beauty and exceptional hospitality experiences. Spanning 330 acres, this resort combines the charm of a wildlife nature preserve with luxurious accommodations and world-class amenities, attracting generations of families and discerning travelers looking for a memorable retreat. The property is deeply committed to the philosophy of creating an authentic sense of place, where guests feel part of a unique and cherished community. The resort’s core values emphasize authenticity, humility, teamwork, valuing time, and trustworthiness, all of which are reflected in every aspect of the guest experience and operational conduct. As a part of the Timbers Company portfolio, South Seas benefits from being linked to a larger network of exceptional boutique hotels and resort communities worldwide, dedicated to delivering remarkable experiences that honor the local culture and environment.

The Concierge position at South Seas is pivotal, serving as the cornerstone of guest interaction and satisfaction. More than just a job, this role represents the heart of the guest experience. From greeting guests with warmth and professionalism to curating personalized itineraries that include dining, recreational activities, excursions, and special events, the Concierge ensures that every moment of a guest’s stay is seamless and extraordinary. The resort is currently in a dynamic phase of growth, where the Concierge team significantly contributes to shaping a vibrant and inviting environment that keeps guests returning year after year. This position offers a full-time, hourly employment opportunity with a highly competitive salary, complemented by an array of generous benefits.

The Concierge is entrusted with anticipating guest needs before they are even expressed, transforming simple requests into thoughtful and memorable experiences. This involves coordinating reservations, managing transportation logistics, and offering unique, tailored experiences both on property and in the surrounding area. The role requires close collaboration with multiple departments to guarantee that every detail of the guest’s journey is flawlessly executed. Successful Concierges turn challenges into opportunities to exceed expectations, ensuring that each guest departs with lasting, positive impressions of South Seas Resort.

To excel in this capacity, candidates must demonstrate exceptional guest service skills, possess strong knowledge of local attractions, and have the ability to deliver high-touch, personalized experiences. Excellent communication, active listening, and problem-solving abilities are essential. The ability to handle a fast-paced environment gracefully, work collaboratively as part of a team, and maintain professionalism and confidentiality is also critical. Additionally, proficiency in property management and reservation systems is required, along with the capacity to adapt to a diverse, international clientele. South Seas values candidates who bring enthusiasm and attention to detail, embodying the company’s core values and enhancing the resort’s reputation as an unparalleled guest destination.

This role requires flexibility, including the availability to work weekends and holidays, reflecting the nature of the hospitality industry. South Seas Resort offers a supportive and welcoming work environment, where employees enjoy paid time off, low-cost medical, dental, and vision plans, life insurance, short- and long-term disability coverage, a 401(k) plan with company match, commuter benefits, and complimentary daily meals during shifts. Working at South Seas means joining a passionate team dedicated to excellence, creativity, and genuine hospitality, all set within the stunning natural beauty of Captiva Island. This is an exceptional opportunity to contribute to a unique coastal resort that celebrates family traditions and the spirit of community while growing your career in the luxury hospitality industry.