Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Benefits
Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays
comprehensive benefit package
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program
Job Description
Seaton Senior Living, a prominent member of the Discovery Senior Living family of companies, stands as a beacon of excellence in the senior care industry. Known for its innovative approach and dedication to lifestyle personalization, Seaton Senior Living operates across the Mid Atlantic region, serving nearly 2,000 residents. With communities strategically located throughout Pennsylvania, New Jersey, Delaware, Virginia, and Maryland, the company prides itself on delivering exceptional living experiences through a commitment to operational excellence and personalized care. Seaton Senior Living is recognized for creating environments where seniors can enjoy enriched lives supported by compassionate and professional staff in safe and engaging settings.
The Concierge role at Seaton Senior Living is a vital position within this thriving community. This role goes beyond the traditional receptionist duties, serving as a key point of contact for residents, visitors, and employees alike. The Concierge is responsible for warmly greeting guests and residents, managing various telephone communications, and ensuring messages are accurately relayed to the appropriate parties. The role requires a courteous and organized individual who can efficiently handle inquiries, provide directions, and manage daily administrative duties such as updating resident lists, coordinating appointments, and maintaining a welcoming and orderly lobby environment. This position offers flexible scheduling options with both full-time and part-time hours available, competitive wages, and a comprehensive benefits package for full-time employees, including health, dental, vision, life, and disability insurance, paid time off, paid holidays, and a 401(k) plan with employer matching. Paid training and opportunities for professional advancement highlight Seaton's commitment to employee growth. As a Concierge, one plays a crucial part in fostering a warm and supportive atmosphere while ensuring the smooth operation of the front desk, making it an excellent opportunity for individuals passionate about delivering stellar customer service in a rewarding, community-focused environment.
The Concierge role at Seaton Senior Living is a vital position within this thriving community. This role goes beyond the traditional receptionist duties, serving as a key point of contact for residents, visitors, and employees alike. The Concierge is responsible for warmly greeting guests and residents, managing various telephone communications, and ensuring messages are accurately relayed to the appropriate parties. The role requires a courteous and organized individual who can efficiently handle inquiries, provide directions, and manage daily administrative duties such as updating resident lists, coordinating appointments, and maintaining a welcoming and orderly lobby environment. This position offers flexible scheduling options with both full-time and part-time hours available, competitive wages, and a comprehensive benefits package for full-time employees, including health, dental, vision, life, and disability insurance, paid time off, paid holidays, and a 401(k) plan with employer matching. Paid training and opportunities for professional advancement highlight Seaton's commitment to employee growth. As a Concierge, one plays a crucial part in fostering a warm and supportive atmosphere while ensuring the smooth operation of the front desk, making it an excellent opportunity for individuals passionate about delivering stellar customer service in a rewarding, community-focused environment.
Job Requirements
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- or equivalent combination of education and experience
Job Duties
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Guest and Sign-In Logs as necessary
- Manages appointments for residents and family members such as hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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