Concierge, Day Shift-MC-3pm-7pm

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $12.00 - $13.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible schedule

Job Description

Sunshine Retirement Living is a well-established senior living community committed to providing exceptional residential care and services in a supportive and respectful environment. The community is designed to enhance the quality of life for its residents by offering a variety of care options, including independent living, memory care, and assisted living. Recognized for its commitment to excellence, Sunshine Retirement Living fosters an inclusive and diverse workplace where employees are valued and empowered. The organization upholds equal employment opportunity principles, ensuring all employees and applicants are treated with respect and fairness regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. They also maintain fair pay practices in compliance with salary history and pay equity laws, striving to provide equitable compensation for all staff members. Sunshine Retirement Living continuously seeks dedicated, compassionate individuals to join their team and contribute positively to their community-oriented mission.

The Concierge, Day Shift (Monday-Friday) position at Sunshine Retirement Living plays a pivotal role in maintaining the welcoming atmosphere and smooth daily operations at the community. Reporting directly to the Executive Director or Business Office Administrator, this hourly, non-exempt role is essential for managing the reception desk services and supporting resident and visitor needs throughout the day. The Concierge is responsible for staffing the reception area continuously during assigned periods, greeting visitors and residents warmly, and proficiently handling telephone, fax, resident call, and exit alarm systems. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively within a dynamic environment. Besides customer service, the role involves clerical duties such as maintaining resident and guest registers, logging communications, organizing mail, and assisting with meal preparations and guest meal counts. The Concierge also conducts routine security checks within the community, assists with maintenance reporting, and ensures a clean, safe workspace in the lobby and entrance areas. This position demands a positive, professional demeanor and the ability to handle emergencies with prompt and appropriate action. Working in a team-oriented setting, the Concierge embodies the community's values by demonstrating excellent public relations skills, confidentiality, and organizational capabilities. This role offers an opportunity to contribute meaningfully to a vibrant senior living community by supporting residents, families, staff, and visitors in a courteous and efficient manner.

Job Requirements

Must be 18 years of age
Ability to work with little supervision and maintain high performance and customer service
Demonstrated effective communication in English
Meet state-related requirements if applicable
Ability to work as a team player
Maintain positive, respectful, and professional approach with coworkers and residents
Ability to keep all business and operations information confidential
Possess organizational and problem-solving skills
Ability to meet time constraints and adhere to policies and procedures
Ability to periodically move on foot for security checks and resident assistance
Experience with computers and relevant software preferred
Ability to use multi-line telephone system
Successfully pass criminal record clearance, health screening and TB clearance if applicable

Job Qualifications

High school diploma or equivalent
Excellent communication skills in English, both verbal and written
Proven customer service and public relations skills
Ability to work effectively both independently and in a team setting
Strong organizational and problem-solving abilities
Experience with multi-line telephone systems preferred
Computer literacy including relevant software applications preferred
Ability to handle confidential information with discretion
Knowledge of emergency procedures
Ability to maintain professional demeanor and positive attitude
Basic first aid certification preferred
Previous experience in a similar role or hospitality setting is an asset

Job Duties

Staff the reception desk continuously during assigned period
Arrange coverage of reception desk during break and lunch periods
Greet all visitors graciously and assist them politely
Assist residents and guests as necessary or contact appropriate employee
Maintain detailed resident and guest register, daily communication log, and daily checklist
Notify staff if a resident is being taken out of the building and monitor front door for resident exits without supervision
Maintain a clean and safe workspace, community entrance, lobby, and hydration station
Prepare refreshments and pour coffee during mealtimes as needed
Sort and direct mail to managers, residents, or families
Organize guest meal counts and record coupons or payments
Answer telephone promptly and direct communications
Monitor fax machine and resident call and exit alarm systems
Respond to emergencies, contact 911 if necessary, notify management and families
Perform clerical duties as directed
Notify maintenance department of requests and perform maintenance when needed
Maintain inventory and notify manager of supply needs
Perform routine maintenance of office equipment
Represent the community professionally
Perform other duties assigned by supervisor