Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with Company Match
Paid vacation and sick time
Paid holidays
Tuition Reimbursement
Employee assistance program
Employee Discount Program
Training and development programs
Employee Rewards Program
Job Description
Percepta is a leading global provider of customer experience solutions, established in 2000 as a joint venture with TTEC. The company operates numerous contact centers worldwide and is recognized for delivering frictionless, high-quality customer service across a variety of market segments. Percepta builds its culture around core values such as teamwork, respect, proactive problem solving, career growth, diversity, and competitive compensation. The company is committed to providing a supportive and inclusive environment for its employees, offering extensive training, development programs, and employee rewards. Located in Dearborn, Michigan, Percepta specializes in customer service in a range of industries, including the automotive... Show More
Job Requirements
- High school diploma required
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Strong communication skills both verbal and written
- Proficiency with technology, software, and social media applications
- Ability to diagnose and resolve issues independently
- Passion for customer service and automotive industry
- Willingness to work onsite in Allen Park, MI
Job Qualifications
- High school diploma required
- Associate or bachelor's degree is a plus
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Excellent verbal and written communication skills
- Skilled in the use of technology, software, and social media applications including Facebook, Twitter, Instagram, LinkedIn, and Pinterest
- Passion for exceptional customer service, the automotive industry, and cutting-edge technology
Job Duties
- Provide an exceptional member experience in every interaction
- Provide insightful advice and direct support to members in need, including diagnosis of issues and offering resolution through teaching and guidance
- Partner with legacy app owners for troubleshooting and resolution
- Research and resolve billing or payment issues
- Own the member experience from beginning to end, making decisions whether to escalate or address issues independently
- Identify and present innovative ideas and changes to improve the program
- Build strong relationships with members to foster loyalty and satisfaction
Job Location
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