Concierge Customer Service Agent

Hialeah, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $24.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

401k

employee discount

Job Description

Aroma360 is a boutique Scent Marketing and Branding company renowned for providing the highest-quality essential oil-based scenting solutions to businesses and individuals across the globe. As a pioneering leader in the scent marketing industry, Aroma360 distinguishes itself as the only full-service scent company that offers comprehensive guidance to clients from concept and development through to strategic implementation. This full-cycle approach ensures that every customer receives tailored solutions specific to their branding and sensory marketing needs, reinforcing Aroma360's commitment to excellence and innovation. The company continuously raises the bar for healthy scenting solutions by focusing on customer satisfaction and sustainable practices,... Show More

Job Requirements

High school diploma or equivalent
Proven experience in customer service or client-facing roles
Proficiency in CRM software, preferably Salesforce
Strong communication skills, both verbal and written
Strong negotiation and problem-solving abilities
Ability to handle multiple priorities in a fast-paced environment
Detail-oriented with excellent organizational skills
Familiarity with Microsoft Office and collaboration tools
Must be able to work Monday to Friday, 9 a.m. to 6 p.m., in Miami (Wynwood)

Job Qualifications

Proven experience in customer service, client retention, sales, and/or client-facing roles, ideally in a high-end or luxury environment
Excellent verbal and written communication skills, with the ability to handle sensitive conversations with diplomacy
Strong critical thinking and problem-solving skills
High level of attention to detail
Ability to establish and maintain long-term relationships with high-value clients
Ability to manage multiple tasks simultaneously and adapt to changing customer needs in a fast-paced environment
Knowledge of CRM systems, preferably Salesforce
Strong negotiation skills, especially in high-stakes or delicate situations
Proficiency with Microsoft Office Suite
Proficiency with collaboration tools such as Microsoft Teams and Slack

Job Duties

Building strong relationships with customers by providing exceptional customer service that exceeds their expectations
Listening attentively to customer needs and addressing their concerns in a timely and professional manner
Retaining customers and de-escalating any issues that may arise, ensuring that they have a positive experience with the company
Managing finance contracts with precision and accuracy, ensuring all paperwork is completed correctly and submitted on time
Identifying opportunities to offer additional products and services that may benefit customers, leading to increased customer satisfaction
Tracking orders and investigating shipping delays for customers waiting on products
Performing data entry duties associated with client billing, product shipments, subscriptions, devices, exchanges, and returns
Managing and resolving cases initiated by clients, ensuring thorough and timely resolution
Proactively resolving customer issues and preventing order cancellations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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