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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
401k
flexible spending accounts
Life insurance
Disability insurance
Identity Theft Protection
Employee assistance program
Paid Time Off
Paid holidays
Employee Discounts
Job Description
Renewal by Andersen is the nation's largest start-to-finish window replacement company, known for delivering exceptional quality and customer service in the home improvement industry. With a commitment to transforming homes with premium windows and doors, Renewal by Andersen combines innovation, craftsmanship, and white-glove service to create a seamless customer experience from consultation through installation. Located in Renton, WA, this company offers a dynamic hybrid work environment where employees split their time between the office and in the field, allowing for both teamwork and direct customer interaction.
The Concierge Coordinator (Customer Experience Specialist) role at Renewal by Andersen is... Show More
The Concierge Coordinator (Customer Experience Specialist) role at Renewal by Andersen is... Show More
Job Requirements
- Valid driver’s license
- reliable transportation
- insurable driving record
- willingness to travel locally
- 2+ years of relevant experience
- excellent communication skills
- strong project management abilities
- ability to multitask in a high-volume environment
- attention to detail
Job Qualifications
- Minimum 2 years of experience as a concierge coordinator, project coordinator, or in customer service
- strong project management skills with knowledge of PM methodologies and tools
- excellent written and verbal communication skills
- ability to de-escalate and manage customer service recovery
- strategic thinker with process improvement skills
- strong attention to detail
Job Duties
- Serve as the welcoming voice providing concierge-level service
- act as the first point of accountability and update customers on project progress
- travel locally to customer homes to provide on-site guidance and build relationships
- take ownership of assigned projects and complete back-office tasks for rapid turnaround
- monitor back orders and troubleshoot hurdles before escalation
- communicate updates internally using rForce and Status Buckets
- maintain detailed notes and accurate database information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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