Concierge Club Level

The Ritz-Carlton Key Biscayne Miami is a prestigious luxury hotel located in Miami, Florida, known for delivering exceptional hospitality and memorable guest experiences. As part of the renowned Ritz-Carlton brand under Marriott International, this hotel upholds a high standard of service excellence, blending the finest in luxury accommodations with impeccable guest care. The establishment caters to discerning guests seeking comfort, elegance, and attentive service in a sophisticated setting. With a commitment to creating an inviting atmosphere through its Gold Standards, The Ritz-Carlton team provides a workplace that fosters creativity, compassion, and a strong sense of community among associates.

The Ritz-Carlton Key Biscayne Miami is currently seeking a dedicated Club Lounge Attendant to join their full-time non-management team. This role is essential in maintaining the high standards of the club lounge by ensuring a welcoming environment for guests, superior service, and the upkeep of cleanliness and safety. The position demands vigilance in monitoring seating availability, overseeing the service area, and proactively responding to the guests' needs to deliver personalized, attentive care. Responsibilities include preparing and serving a variety of beverages — hot, cold, and alcoholic — as well as managing inventory by stocking ice, glassware, and necessary supplies. The attendant is also responsible for maintaining a clean and organized bar area, completing opening and closing duties, and securing alcoholic beverages and other supplies.

In addition to behind-the-scenes tasks such as replenishment communication and documentation in departmental logbooks, the Club Lounge Attendant must maintain safety protocols and report any incidents or unsafe conditions to management promptly. A key part of the role involves welcoming guests warmly, anticipating their needs, and providing assistance with genuine hospitality that embodies the Ritz-Carlton ethos. Effective communication, both verbal and written, is critical, as is working collaboratively with colleagues to achieve common goals and uphold the quality assurance standards set forth by the hotel.

This role also requires a degree of physical stamina, including the ability to lift and move objects weighing up to 25 pounds and to remain standing or walking for long durations during shifts. While prior work or supervisory experience is not required, the ideal candidate will possess a high school diploma or GED equivalent and demonstrate a commitment to maintaining professional appearance and conduct. A flexible schedule is a feature of this position, accommodating various shift needs to ensure smooth operation within the Club Lounge.

Joining The Ritz-Carlton Key Biscayne Miami means becoming part of a global brand that values diversity, inclusion, and equal opportunity. The company’s culture celebrates the unique backgrounds of its employees and provides a supportive environment where associates can grow professionally and personally. The Club Lounge Attendant plays a crucial role in perpetuating the brand's legendary reputation by delivering the Gold Standards of service that make every guest’s stay exceptional. This role offers an exciting opportunity to work in a dynamic luxury hospitality setting, to be part of a dedicated team, and to contribute towards creating lifelong memories for guests from around the world.