Concierge - Blackberry Farm

The company is dedicated to creating an engaging and passionate work environment where employees truly believe in the services they provide. Located at 1471 W. Millers Cove Rd, Walland, TN 37886, this hospitality establishment focuses on delivering exceptional guest experiences with a strong emphasis on customer service and attention to detail. As a vital part of the hospitality sector, it offers a range of services including guest accommodations, spa treatments, dining options, and leisure activities. The company is committed to excellence through personalized guest interactions, ensuring that every visitor's stay is memorable and enjoyable.

The role in question is part of the concierge team, playing a key function in the overall guest experience. This position is hourly, with a pay rate of $18.00 per hour, reflecting the importance of the role in maintaining the high standards the company is known for. The concierge is responsible for coordinating all guest activities, spa services, and dining reservations to meet and exceed guest expectations. A significant part of the job involves communication with guests prior to their arrival through emails and calls to tailor their stay with special events, confirming bookings, and addressing any questions or special requests. The concierge team also ensures that guest preferences and information are accurately recorded and communicated to relevant departments, facilitating seamless service delivery throughout the guest's visit.

In addition to administrative duties such as auditing bookings and maintaining the guest database, the concierge creates unique and memorable experiences designed to delight guests and enhance their overall satisfaction. This requires a meticulous attention to detail, excellent communication skills, and the ability to collaborate effectively with various teams within the hotel. The position demands reliability, consistent attendance, and the capacity to manage multiple tasks efficiently underpinned by a genuine passion for hospitality and customer service.

Physical requirements include the ability to sit or stand for prolonged periods and to operate company vehicles or golf carts as needed. The work environment spans typical office settings as well as outdoor areas, enduring various weather conditions. This role is ideal for individuals with hotel front-of-house experience or those seeking to develop their skills in a dynamic, guest-focused environment. The job does not carry supervisory responsibilities but offers the opportunity to be an integral part of a team dedicated to excellent service delivery and guest satisfaction.