Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Paid holidays
Job Description
The hiring establishment is a reputable hotel and casino that takes pride in delivering exemplary service and creating memorable experiences for its guests. This establishment thrives on a guest-centered approach, ensuring that every visitor enjoys an exceptional stay surrounded by premium amenities and entertainment options. Being a notable player in the hospitality and gaming industry, the company is deeply committed to the health, well-being, and satisfaction of its team members, as well as those who walk through its doors. By fostering a supportive and inclusive work culture, they empower their employees to be successful in their roles, ultimately contributing to the overall success of the hotel and casino operations. They offer a comprehensive benefits package designed to help team members maintain their health, plan for the future, and achieve work-life balance. Benefits may vary depending on employment status, and a full list can be accessed on the company’s career website.
The Concierge Agent position is vital to the hotel’s front desk and guest services team. This role focuses on delivering personalized assistance and accurate information regarding both on-site and local activities, ensuring that guests have access to everything required for a pleasant and enjoyable hotel experience. The Concierge Agent not only serves as an information resource but also acts as a liaison for various guest needs, including dining, entertainment, transportation, and special occasion arrangements. This position requires a high level of customer service skills coupled with problem-solving abilities to effectively address guest concerns and ensure guest satisfaction throughout their stay.
Beyond standard front desk duties such as guest registration and account settlement, the Concierge Agent is also responsible for promoting hotel amenities and property features that enhance the overall gaming and lodging experience. Their role involves multitasking in a fast-paced environment, handling guest inquiries tactfully, and maintaining a polite and positive public and employee relations presence at all times. Technological adeptness is essential, as the Concierge Agent must operate computer systems for reservations and billing while also being capable of working on their feet for extended periods. This opportunity provides dynamic interaction with guests and requires a proactive approach to anticipating and fulfilling guests’ needs, contributing to a highly satisfactory and seamless guest stay.
The Concierge Agent position is vital to the hotel’s front desk and guest services team. This role focuses on delivering personalized assistance and accurate information regarding both on-site and local activities, ensuring that guests have access to everything required for a pleasant and enjoyable hotel experience. The Concierge Agent not only serves as an information resource but also acts as a liaison for various guest needs, including dining, entertainment, transportation, and special occasion arrangements. This position requires a high level of customer service skills coupled with problem-solving abilities to effectively address guest concerns and ensure guest satisfaction throughout their stay.
Beyond standard front desk duties such as guest registration and account settlement, the Concierge Agent is also responsible for promoting hotel amenities and property features that enhance the overall gaming and lodging experience. Their role involves multitasking in a fast-paced environment, handling guest inquiries tactfully, and maintaining a polite and positive public and employee relations presence at all times. Technological adeptness is essential, as the Concierge Agent must operate computer systems for reservations and billing while also being capable of working on their feet for extended periods. This opportunity provides dynamic interaction with guests and requires a proactive approach to anticipating and fulfilling guests’ needs, contributing to a highly satisfactory and seamless guest stay.
Job Requirements
- High school diploma or general education degree (GED)
- 6 months of Front Desk or Hotel Operations experience
- Exceptional interpersonal and customer relations skills
- Exceptional phone etiquette
- Ability to stand for long periods
- Technologically savvy with computer operation skills
- Basic math skills for accurate payment processing
- Ability to follow established procedures in standard situations
Job Qualifications
- High school diploma or general education degree (GED)
- At least 6 months of Front Desk or Hotel Operations experience
- Exceptional interpersonal and customer relations skills
- Excellent phone etiquette
- Ability to follow procedures and handle standard situations appropriately
- Basic math skills to calculate and process guest payments
- Ability to operate computer systems and enter information accurately
- Ability to stand and walk for extended periods
- Strong problem-solving and communication skills
Job Duties
- Provide information and assistance regarding on-site and local attractions, dining, entertainment, and events
- Make dining reservations and assist with hotel reservations as needed
- Serve as a property liaison by offering directions and detailed knowledge of the local area
- Arrange transportation services such as limousine rentals, scooter rentals, and wheelchair accommodations
- Coordinate reservations for outside events and activities
- Set up special room packages and event arrangements such as birthdays, weddings, celebrations, and other special occasions
- Deliver high-quality customer service while effectively resolving guest issues and concerns
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settle account balances of departing guests by accepting payment and handling cash drawer
- Investigate and resolve general billing discrepancies
- Engage guests in property promotions and amenities so they best enjoy all the casino and hotel offers during their current and future visits
- Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
- Promote positive public and employee relations at all times
- Anticipate guests’ needs and respond to requests and concerns to ensure guest satisfaction
- Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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