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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Paid holidays
Job Description
The hiring establishment is a reputable hotel and casino that takes pride in delivering exemplary service and creating memorable experiences for its guests. This establishment thrives on a guest-centered approach, ensuring that every visitor enjoys an exceptional stay surrounded by premium amenities and entertainment options. Being a notable player in the hospitality and gaming industry, the company is deeply committed to the health, well-being, and satisfaction of its team members, as well as those who walk through its doors. By fostering a supportive and inclusive work culture, they empower their employees to be successful in their roles, ultimately contributing to... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 6 months of Front Desk or Hotel Operations experience
- Exceptional interpersonal and customer relations skills
- Exceptional phone etiquette
- Ability to stand for long periods
- Technologically savvy with computer operation skills
- Basic math skills for accurate payment processing
- Ability to follow established procedures in standard situations
Job Qualifications
- High school diploma or general education degree (GED)
- At least 6 months of Front Desk or Hotel Operations experience
- Exceptional interpersonal and customer relations skills
- Excellent phone etiquette
- Ability to follow procedures and handle standard situations appropriately
- Basic math skills to calculate and process guest payments
- Ability to operate computer systems and enter information accurately
- Ability to stand and walk for extended periods
- Strong problem-solving and communication skills
Job Duties
- Provide information and assistance regarding on-site and local attractions, dining, entertainment, and events
- Make dining reservations and assist with hotel reservations as needed
- Serve as a property liaison by offering directions and detailed knowledge of the local area
- Arrange transportation services such as limousine rentals, scooter rentals, and wheelchair accommodations
- Coordinate reservations for outside events and activities
- Set up special room packages and event arrangements such as birthdays, weddings, celebrations, and other special occasions
- Deliver high-quality customer service while effectively resolving guest issues and concerns
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settle account balances of departing guests by accepting payment and handling cash drawer
- Investigate and resolve general billing discrepancies
- Engage guests in property promotions and amenities so they best enjoy all the casino and hotel offers during their current and future visits
- Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
- Promote positive public and employee relations at all times
- Anticipate guests’ needs and respond to requests and concerns to ensure guest satisfaction
- Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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