Concierge Attendant (Temporary)

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

flexible scheduling

Professional work environment

Job Description

Marcus Hotels and Resorts is a prominent hospitality company known for delivering exceptional guest experiences through its portfolio of upscale hotels and resorts. With a commitment to quality service, the company offers luxurious accommodations and a broad range of amenities designed to cater to both business and leisure travelers. Marcus Hotels and Resorts stands out in the hospitality industry by prioritizing guest satisfaction and upholding the highest standards of service, comfort, and professionalism. The company fosters a welcoming environment where guests feel valued and cared for from the moment they arrive until their departure.

The Guest Services Ambassador ... Show More

Job Requirements

High school diploma required
Prior customer service experience required
Prior front desk or hospitality experience preferred
Availability to work days, evenings, holidays and weekends
Willingness to smile
Attention to detail
Ability to deal effectively with guest concerns in a friendly and positive manner
Ability to listen, demonstrate empathy and provide proactive solutions
Excellent communication skills in English
Ability to handle conflicts with patience, tact and diplomacy
Basic math and calculator skills
Ability to stand and move throughout continuously
Hearing and visual ability to detect emergencies
Professional, well-groomed and courteous manner
Ability to lift, push, pull or carry up to 30 lbs

Job Qualifications

High school diploma
Prior customer service experience
Excellent interpersonal, listening and communication skills
Ability to read, write, speak, and understand English
Ability to deal with guest concerns in a friendly and positive manner
Ability to handle conflicts with patience, tact and diplomacy
Basic mathematical and calculator skills
Ability to stand and move throughout continuously
Hearing and visual ability to observe and detect emergency situations
Professional and well-groomed appearance

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a clear, understandable speaking voice
respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Respond to guest requests for special arrangements or services including recommendations for local attractions, submission and receipt confirmation of faxes, use of the photocopier, transportation, reservations, dry cleaning
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Contact appropriate individual or department such as Bellperson or Housekeeping to resolve guest call, request, or problem
Monitor club lounge for seating availability, service, safety, cleanliness and well-being of guests
Answer guest questions regarding area or hotel, outlet information and services
Effectively deal with internal and external customers, needing patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Represent the hotel with professionalism and decorum
Follow all Marcus Hotels and Resorts policies, Marriott Standards, and Information Protection procedures
Attend all scheduled mandatory meetings, trainings and hotel meetings
Perform other related duties and special projects as requested or assigned

Job Location

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