Concierge Attendant (Temporary)

Omaha, NE, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

flexible scheduling

Job Description

Marcus Hotels and Resorts is a distinguished hospitality company known for its commitment to excellence and guest satisfaction. With a portfolio of premier hotels and resorts, the company prides itself on delivering exceptional service and memorable experiences to its guests. Marcus Hotels and Resorts emphasizes a culture of professionalism, attention to detail, and a welcoming atmosphere that caters to both business and leisure travelers. The company operates with a strong dedication to Marriott Standards and Information Protection procedures, ensuring that guests receive the highest level of service and security during their stay.

The Concierge role at Marcus Hotels and R... Show More

Job Requirements

High school diploma required
Prior customer service experience required
Prior Front Desk or hospitality experience preferred
Ability to work varied schedules including days, evenings, holidays, and weekends
Must be willing to smile
Attention to detail
Excellent interpersonal and communication skills
Ability to effectively deal with guest concerns in a positive manner
Basic mathematical and calculator skills
Physical ability to stand, move continuously, and lift up to 30 lbs
Hearing and visual ability to observe emergency signs
Professional and well-groomed appearance
Ability to exercise tact, diplomacy, and patience to defuse anger and resolve conflicts

Job Qualifications

High school diploma or equivalent
Prior customer service experience
Excellent interpersonal, listening, and communication skills
Ability to effectively handle guest concerns with empathy and patience
Basic mathematical and calculator skills
Ability to read, write, speak, and understand English
Professional appearance and demeanor
Ability to work varied schedules including holidays and weekends

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a clear, understandable speaking voice and respond to inquiries with accurate information
Field guest complaints, conduct thorough research, and negotiate resolutions
Respond to guest requests for special arrangements or services by making appropriate arrangements
Follow up on special requests to ensure guest satisfaction
Contact relevant departments such as Bellperson or Housekeeping to resolve guest issues
Monitor club lounge for seating availability, safety, cleanliness, and guest well-being

Job Location

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