Concierge Attendant

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Dental Insurance

Vision Insurance

Job Description

Marriott International is a globally recognized hospitality company known for its commitment to exceptional service and creating memorable experiences for guests worldwide. Within its diverse portfolio, Marriott Hotels represent a broad spectrum of service offerings, from luxury to full-service hotels. Among their distinguished portfolio is JW Marriott, a luxury brand that consists of more than 100 exquisite hotels in top cities and resort locations around the world. JW Marriott emphasizes the importance of employee wellbeing as the foundation for delivering outstanding guest experiences. The culture is defined by trust, innovation, genuineness, and a dedication to upholding the legacy of the brand and its founder, J. Willard Marriott. Employees at JW Marriott enjoy comprehensive training, professional development opportunities, recognition programs, and an environment that encourages pursuing passion in an atmosphere of luxury with a focus on holistic wellbeing. By joining this team, individuals become part of a vibrant and diverse community where collaboration, respect, and excellence are paramount. The company strives to foster a workplace where every associate feels valued and is empowered to become their best version under the renowned "The JW Treatment™." This position is located at the Woodlands Waterway Marriott Hotel and Convention Center in Texas and is a full-time, non-management role within the Food and Beverage and Culinary category. The schedule is full time, and the role requires on-site presence to support the hotel's operational needs.

The role involves essential responsibilities related to the efficient completion of closing duties in the food and beverage service areas. This includes final breakdown and cleanup of function rooms, proper cleaning and storage of equipment, organizing and maintaining work areas, and overseeing cleanliness and hygiene standards in assigned service areas. The position also involves transporting soiled linens to designated laundering areas, separating napkins from tablecloths, and restocking clean linens to respective shelves. The associate is expected to maintain tidiness throughout the workday with consistent cleaning efforts and support other departments as necessary to ensure optimal guest service. Adherence to company safety policies is crucial, including reporting maintenance issues, hazards, accidents, or injuries and completing all relevant safety training and certifications. The role demands physical stamina to handle tasks such as lifting and moving objects within weight limits both independently and with assistance, standing or walking for extended periods, and performing movements like bending, reaching, and climbing stairs or ramps. Communication skills are important to greet guests according to company standards and interact professionally with colleagues and guests. This non-management role serves as an integral part of the hotel operations team supporting the hospitality promise of Marriott Hotels to deliver "A Wonderful Hotel Experience, Always." This position offers a chance to grow within the hospitality industry, joining a world-renowned brand known for its dedication to quality and inclusivity.

Job Requirements

High school diploma or equivalent
No prior related work experience required
No supervisory experience required
No licenses or certifications required
Ability to physically stand, sit, or walk for entire shift
Ability to lift and transport objects under 50 pounds
Ability to assist with heavier items as directed
Ability to follow company safety policies
Good communication skills
Ability to maintain confidentiality
Willingness to work full time on site

Job Qualifications

High school diploma or equivalent
Ability to work effectively as part of a team
Strong communication skills
Basic understanding of safety procedures
Physical ability to perform lifting and moving tasks
Attention to detail in maintaining cleanliness and organization
Willingness to assist other departments as needed
Professional appearance and demeanor

Job Duties

Complete the final breakdown of function rooms by cleaning and storing equipment properly
Complete closing tasks such as storing reusable merchandise, locking doors, sorting merchandise
Organize, stock, and maintain work areas
Supervise and maintain cleanliness, hygiene, and organization of assigned service areas
Transport soiled linens to laundry area, separate napkins from tablecloths, restock clean linens
Maintain cleanliness of work areas throughout the day via consistent cleaning
Assist other departments as needed to ensure optimal guest service
Comply with all company safety policies and report maintenance issues, hazards, accidents, or injuries
Attend all safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain privacy of company information and protect its assets
Support coworkers with dignity and respect
Provide team support to achieve common goals
Adhere to quality assurance standards
Move, lift, transport, push, pull, and place objects under 50 pounds independently, assist with heavier items
Stand, sit, or walk for prolonged periods
Read and verify information in various formats
Manipulate objects requiring fine motor skills and hand-eye coordination
Perform physical activities such as reaching overhead, bending, twisting, climbing stairs and ramps
Greet and recognize guests according to company standards
Communicate clearly and professionally
Answer phone calls using proper etiquette
Perform other reasonable tasks as assigned by supervisors