Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.27 - $20.00
Work Schedule
Flexible
On-call
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) with Company Match
Job Description
Greystar is a prominent, fully integrated global real estate platform specializing in property management, investment management, development, and construction services within the institutional-quality rental housing sector. Headquartered in Charleston, South Carolina, the company operates on a vast scale, managing assets worth over $300 billion across more than 265 markets worldwide, with offices spanning North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar oversees management of over one million rental units and beds globally. The firm holds nearly $79 billion in assets under management across various platforms, including more than $35 billion in development assets and in excess of $36.5 billion in regulatory assets. Founded by Bob Faith in 1993, Greystar's mission is to deliver world-class service within the rental residential real estate industry, affirming its commitment to excellence and innovation.
The Resident Services Coordinator role at Greystar is a key position designed to enhance resident experience and support property operations in a stabilized, high-rise community with 633 units. Scheduled Friday through Tuesday from 10 pm to 7 am, this role demands 1 to 2 years of related experience, particularly in concierge services, front desk operations, and property security management. Offering a comprehensive housing discount, this position provides full housing eligibility as a significant benefit. The hourly pay rate for this job ranges between $18.27 and $20.00, with additional incentive-based bonuses available to qualified employees. The Resident Services Coordinator is responsible for organizing, coordinating, and implementing a diverse range of resident service programs while serving as an essential information resource related to local market amenities and services.
This role involves welcoming prospects and residents, ensuring their comfort during visits, answering and routing telephone inquiries, completing service request callbacks, and maintaining guest suite schedules. Managing logistics such as package deliveries, loading dock and elevator scheduling for move-ins and move-outs, and upkeep of clubhouse amenities are integral duties. The coordinator also tracks equipment rentals and dry cleaning services, assists in scheduling and organizing resident activities, and maintains up-to-date knowledge of local resources and vendor relationships, all of which contribute to a superior resident experience.
Outstanding physical stamina is required due to the need to stand, walk, or sit for extended durations and perform physical tasks like bending, stooping, lifting (up to 25 pounds independently or 50 pounds with assistance), and working in all weather conditions. Flexible scheduling including evening, weekend, and holiday availability, along with occasional travel to assist other properties or attend training, is expected. Greystar supports its employees with a robust package of benefits including competitive medical, dental, vision, disability, and life insurance, low-cost medical coverage for employees, generous paid time off starting from 15 vacation days plus personal and sick days, and paid parental leave with fertility benefits. Additional perks include a 401(k) plan with company match, paid sabbaticals, employee assistance programs, and community engagement initiatives. Greystar prioritizes a safe and transparent hiring process, ensuring all communication is conducted securely and officially. Overall, joining Greystar as a Resident Services Coordinator means becoming part of a global leader in rental housing committed to service excellence, career growth, and comprehensive employee support.
The Resident Services Coordinator role at Greystar is a key position designed to enhance resident experience and support property operations in a stabilized, high-rise community with 633 units. Scheduled Friday through Tuesday from 10 pm to 7 am, this role demands 1 to 2 years of related experience, particularly in concierge services, front desk operations, and property security management. Offering a comprehensive housing discount, this position provides full housing eligibility as a significant benefit. The hourly pay rate for this job ranges between $18.27 and $20.00, with additional incentive-based bonuses available to qualified employees. The Resident Services Coordinator is responsible for organizing, coordinating, and implementing a diverse range of resident service programs while serving as an essential information resource related to local market amenities and services.
This role involves welcoming prospects and residents, ensuring their comfort during visits, answering and routing telephone inquiries, completing service request callbacks, and maintaining guest suite schedules. Managing logistics such as package deliveries, loading dock and elevator scheduling for move-ins and move-outs, and upkeep of clubhouse amenities are integral duties. The coordinator also tracks equipment rentals and dry cleaning services, assists in scheduling and organizing resident activities, and maintains up-to-date knowledge of local resources and vendor relationships, all of which contribute to a superior resident experience.
Outstanding physical stamina is required due to the need to stand, walk, or sit for extended durations and perform physical tasks like bending, stooping, lifting (up to 25 pounds independently or 50 pounds with assistance), and working in all weather conditions. Flexible scheduling including evening, weekend, and holiday availability, along with occasional travel to assist other properties or attend training, is expected. Greystar supports its employees with a robust package of benefits including competitive medical, dental, vision, disability, and life insurance, low-cost medical coverage for employees, generous paid time off starting from 15 vacation days plus personal and sick days, and paid parental leave with fertility benefits. Additional perks include a 401(k) plan with company match, paid sabbaticals, employee assistance programs, and community engagement initiatives. Greystar prioritizes a safe and transparent hiring process, ensuring all communication is conducted securely and officially. Overall, joining Greystar as a Resident Services Coordinator means becoming part of a global leader in rental housing committed to service excellence, career growth, and comprehensive employee support.
Job Requirements
- High school diploma or equivalent
- 1-2 years of related work experience
- ability to work flexible hours including evenings, weekends, and holidays
- physical capability to perform job duties such as standing, walking, lifting weights up to 25 pounds independently and 50 pounds with assistance
- willingness to work outside in various weather conditions
- valid identification and ability to pass background checks
- effective communication skills
Job Qualifications
- 1-2 years of related experience in concierge services, front desk operations, or property security management
- ability to work flexible schedules including nights, weekends, and holidays
- strong communication and organizational skills
- customer service oriented
- adept at multitasking and managing logistics
- physical ability to perform duties requiring standing, walking, sitting for extended periods and lifting up to 25 pounds independently
- experience with resident activity planning or community engagement preferred
Job Duties
- Greet prospects and residents as they enter the office or leasing area and ensure their comfort while they wait to speak with a team member
- answer phone calls, route calls to the appropriate team member, and assist with completed service request callbacks
- maintain the guest suite schedule, ensuring proper payment and cleanliness
- manage and coordinate loading dock and elevator schedules for move-ins and move-outs
- ensure clubhouse amenities are in tour condition before the leasing office opens each morning
- manage all package deliveries by documenting arrival information and notifying residents within 24 hours
- maintain tracking logs for equipment rentals and other services provided by the community
- assist with scheduling, planning, and organizing resident activities and programs
- keep detailed information on local area restaurants, shops, delivery places, and other pertinent resident resources
- maintain relationships and contacts with concierge vendors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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