Concierge Associate

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $20.00

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Flexible Schedule

Career development opportunities

Job Description

Dover Street Market is a world-renowned luxury multi-brand retail store known for its avant-garde approach to fashion and retail experiences. Located in the heart of New York City, DSM NY represents a hub for innovative fashion, blending high-end designers with artistic retail presentation. The store attracts a diverse clientele looking for unique, curated selections of apparel, accessories, and lifestyle products. Established as a leader in the luxury retail industry, Dover Street Market prides itself on delivering exceptional customer service and a dynamic shopping environment that embodies creativity, innovation, and attention to detail.

The Concierge Associate role at Dover Str... Show More

Job Requirements

Retail and/or customer service experience with a luxury setting for 1+ years
Excellent written and verbal communication skills
Strong problem-solving skills
Collaborative spirit and proactive attitude
Ability to work a flexible schedule based on department and store/company needs which may include days, evenings, weekends, and/or holidays
Regular, dependable attendance and punctuality are required

Job Qualifications

Retail and/or customer service experience with a luxury setting for at least 1 year
Excellent written and verbal communication skills
Strong problem-solving skills
Collaborative spirit and proactive attitude
Ability to work flexible schedules including days, evenings, weekends, and/or holidays
Regular, dependable attendance and punctuality

Job Duties

Processing all mail orders and approvals and keeping the relevant teams informed
Logging all incoming deliveries and keeping the recipients informed
Administering and controlling the cost of couriers, shipping, alterations, and dry cleaning
Ensuring communication with all sales staff as well as the VIP department maintaining support for them in their sales with their customers
Reception - answer all incoming calls and take messages
Deal with customer phone enquiries
Ensuring the Dover Street Market customer service is exemplary
Ensuring email enquiries are dealt with daily and with a sense of urgency
To fully update the events calendar with product launch dates, and specific merchandise drops and to ensure the team is fully updated also
Helping the Concierge Supervisor with stationery orders

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: