Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Career growth opportunities
Learning and Development Programs
recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
commuter transit and parking benefits
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity coverage
Legal program access
Identity Theft Protection
Pet insurance and discounts
group home and auto insurance
Employee assistance program (EAP)
short-term disability insurance
Life insurance
education discounts
401(k) with matching
entertainment discounts
Paid Time Off
Job Description
SPS is a globally recognized leader in outsourcing solutions, known for leveraging Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, across more than 22 countries worldwide. As an award-winning employer of choice, SPS provides services in North America ranging from Mailroom Management — both physical and digital — to Office Services such as Reception, Lobby Concierge, and Conference Room Management. The company also excels in Document Processing Services using cutting-edge technologies, catering to a diverse client base that includes sectors like banking, insurance, legal, higher education, advertising, and numerous Fortune 500 companies. SPS is dedicated to delivering a high-caliber... Show More
Job Requirements
- High school diploma or equivalent
- 1-2+ years relevant work experience preferred
- Ability to work assigned work hours determined by manager
- Excellent organizational and time management skills
- Analytical and problem-solving abilities
- Strong written and verbal communication skills
- Ability to learn computer-based systems relevant to the position
- Maintain professional appearance and demeanor
- Compliance with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- 1-2+ years prior work experience preferred
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Superb written and verbal communication skills
- Current knowledge or ability to learn computer-based systems required for functions of position
- Required to maintain an overall professional appearance and attitude
- Adhere to all policies and procedures required
Job Duties
- Deliver 5-star customer service in all communications and interactions
- Greet guests, manage visitor logs, and orient new clients
- Represent SPS and clients professionally at all times
- Oversee the lobby experience and assist with inquiries and requests
- Maintain building security by coordinating guest access and troubleshooting access issues
- Respond to questions about facilities such as mailroom, bike storage, loading dock, etc.
- Direct service and maintenance requests appropriately
- Collaborate with front desk team and train colleagues as needed
- Answer phones, arrange transportation, and provide local recommendations
- Manage keys, announce and hold visitors until authorized, and escort tenants as needed
- Handle deliveries, dry cleaning, packages, and monitor lobby cameras
- Maintain cleanliness and security of the front desk area
- Log contractor activity and monitor use of building carts
- Remain proactive during downtime and provide back-up coverage as needed
- Uphold professionalism, assist with sensitive inquiries, and build strong client relationships
Job Location
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