Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.50 - $19.00
Work Schedule
Day Shifts
Split Shifts
Benefits
Wellness extras
competitive pay
Convenient location
Positive work environment
Free parking
access to gym and pool
Personal training sessions
Job Description
Baptist Senior Family is a renowned senior living and healthcare organization with a rich history spanning over one hundred years. Known for providing high-quality independent living, personal care, skilled nursing, and rehabilitation services, Baptist Senior Family has established itself as a trusted leader in the Pittsburgh area. The community is dedicated to enriching the lives of its residents by fostering meaningful relationships and offering compassionate care in a welcoming and supportive environment. This mission-driven organization places a strong emphasis on uplifting the lives of seniors, one person at a time, ensuring that each resident feels valued, respected, and cared for throughout their stay.
Joining Baptist Senior Family means becoming part of a positive workplace culture that celebrates employee contributions and supports professional growth. With a commitment to exceptional resident service and hospitality, the organization has earned recognition as a U.S. News & World Report Elite Facility and a 5-Star Facility. The community's convenient Scott Township location offers easy access with free parking and public transportation, making it an ideal place to work.
The Concierge Associate role at Baptist Senior Family is a vital position within the community, serving as the friendly and professional first point of contact for residents, families, guests, and staff. This part-time role, with flexible shifts on Saturdays and Sundays, offers the opportunity to make a meaningful impact by creating a warm and welcoming atmosphere. The Concierge Associate is responsible for delivering outstanding customer service, managing administrative tasks, coordinating resident services, and supporting the overall safety and professionalism of the community.
In this role, you will greet residents and visitors with a friendly demeanor, answer phone calls, handle inquiries, and provide assistance with various tasks such as directions, meal purchases, transportation arrangements, and administrative support like faxing and copying. You will also play a key role in promoting safety by following emergency procedures, maintaining confidentiality, and managing operational records. Collaboration with the Environmental Services team and other departments will be essential to ensure smooth daily operations and enhance residents' experiences.
Baptist Senior Family values employees who demonstrate empathy, professionalism, and a commitment to high standards of quality service. This position is ideal for someone who enjoys interacting with people, is highly organized, and thrives in a supportive team environment. Employees benefit from wellness perks such as free access to gym and pool facilities, personal training sessions, competitive pay based on experience, and a positive work atmosphere focused on community and care.
If you are passionate about making a difference in the lives of seniors and want to be a vital part of a respected healthcare organization, the Concierge Associate position at Baptist Senior Family is an excellent opportunity to advance your career in senior living services while providing exceptional service to a diverse community.
Joining Baptist Senior Family means becoming part of a positive workplace culture that celebrates employee contributions and supports professional growth. With a commitment to exceptional resident service and hospitality, the organization has earned recognition as a U.S. News & World Report Elite Facility and a 5-Star Facility. The community's convenient Scott Township location offers easy access with free parking and public transportation, making it an ideal place to work.
The Concierge Associate role at Baptist Senior Family is a vital position within the community, serving as the friendly and professional first point of contact for residents, families, guests, and staff. This part-time role, with flexible shifts on Saturdays and Sundays, offers the opportunity to make a meaningful impact by creating a warm and welcoming atmosphere. The Concierge Associate is responsible for delivering outstanding customer service, managing administrative tasks, coordinating resident services, and supporting the overall safety and professionalism of the community.
In this role, you will greet residents and visitors with a friendly demeanor, answer phone calls, handle inquiries, and provide assistance with various tasks such as directions, meal purchases, transportation arrangements, and administrative support like faxing and copying. You will also play a key role in promoting safety by following emergency procedures, maintaining confidentiality, and managing operational records. Collaboration with the Environmental Services team and other departments will be essential to ensure smooth daily operations and enhance residents' experiences.
Baptist Senior Family values employees who demonstrate empathy, professionalism, and a commitment to high standards of quality service. This position is ideal for someone who enjoys interacting with people, is highly organized, and thrives in a supportive team environment. Employees benefit from wellness perks such as free access to gym and pool facilities, personal training sessions, competitive pay based on experience, and a positive work atmosphere focused on community and care.
If you are passionate about making a difference in the lives of seniors and want to be a vital part of a respected healthcare organization, the Concierge Associate position at Baptist Senior Family is an excellent opportunity to advance your career in senior living services while providing exceptional service to a diverse community.
Job Requirements
- High school diploma or GED
- Two years of office experience, business school training, or an equivalent combination of education and experience
- Strong computer proficiency and ability to learn multiple software systems
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Ability to multitask while maintaining professionalism and attention to detail
- Ability to handle confidential information with discretion
Job Qualifications
- High school diploma or GED
- Two years of office experience, business school training, or equivalent combination of education and experience
- Strong computer proficiency and ability to learn multiple software systems
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Ability to multitask while maintaining professionalism and attention to detail
- Ability to handle confidential information with discretion
- Experience working in senior living, healthcare, hospitality, or customer service preferred
- Previous receptionist, concierge, front desk, or administrative support experience preferred
- Experience coordinating schedules, events, or resident services preferred
Job Duties
- Deliver outstanding resident and guest service
- Welcome residents, families, and visitors with a friendly and professional attitude
- Operate the concierge telephone system by answering, transferring, and directing calls promptly and courteously
- Answer questions and provide information to residents and guests, connecting them with the appropriate staff when needed
- Offer directions and assist new residents during the move-in process
- Coordinate resident services including guest room reservations, meal purchases, transportation, and event arrangements
- Assist residents with faxing, copying, and other administrative needs
- Accept, sort, and distribute incoming mail and deliveries
- Log resident work orders for the Environmental Services team
- Prepare correspondence, emails, photocopies, mailings, and other administrative tasks
- Maintain daily communication logs, resident census information, and incident documentation
- Update resident communication platforms including daily menus and announcements
- Understand and follow fire safety, emergency procedures, and organizational policies
- Maintain resident confidentiality and privacy at all times
- Monitor safety logs, key logs, and other operational records
- Assist with emergency communications and radio procedures
- Demonstrate positive working relationships with residents, families, coworkers, and leadership
- Participate in required training and in-service education
- Complete assignments independently while maintaining high standards of quality and professionalism
- Perform additional responsibilities as assigned to support the community
Job Criteria
Experience
No experience required
Job Location
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