Concierge Associate

Aimé Leon Dore is a distinguished fashion and lifestyle brand based in Queens, NY, recognized for its strong focus on simple yet powerful design. The company is driven by the passion to create timeless work that portrays a unique aesthetic, reflecting both modern trends and classic influences. With its roots deeply entrenched in the vibrant culture of Queens, Aimé Leon Dore has grown into a globally respected brand known for combining high-quality materials with thoughtful, understated style. The commitment to excellence and authenticity establishes the company as not just a retailer but a trendsetter with a dedicated community and loyal clientele. Whether delivering bespoke clothing collections or crafting unique retail experiences, Aimé Leon Dore remains true to its mission of merging style with substance, staying relevant in the ever-evolving fashion landscape.

The role of Concierge Associate at Aimé Leon Dore is a pivotal position centered around delivering a polished, customer-focused experience. This role places you at the forefront of guest interactions, serving as the very first point of contact in their retail environment. The Concierge Associate is expected to provide personalized, seamless, and memorable experiences that not only meet but exceed guest expectations. You will be entrusted with managing the flow and traffic within the retail space and Café Leon Dore, ensuring that capacity levels are maintained appropriately, and that customers enjoy a welcoming, immaculate front-of-house environment.

This position requires a blend of warmth and professionalism to greet guests, offer pertinent local knowledge, and maintain positive communication throughout their visit. Responsibilities include managing waiting lists, communicating accurate wait times, and assisting with VIP services such as personal shopping and gift wrapping with discretion and sensitivity. The Concierge Associate also plays a critical role in gathering and relaying customer feedback to management, helping to continuously improve the quality of service offered. You will act as a Brand Ambassador, embodying the styling, stories, and values of Aimé Leon Dore while ensuring every visitor feels valued and attended to.

Working closely with the entire store team, you will support retail operations by monitoring store appearance, coordinating with lounge staff, and ensuring safety and comfort in all public areas, including sidewalks and planters. This fast-paced role demands exceptional emotional intelligence and the ability to read the room, anticipate guest needs, and prioritize client experience effectively, particularly during high-volume periods, brand activations, and special events.

Candidates for this role should have a strong background in luxury retail, hospitality, or high-touch client service environments with at least three years of experience delivering excellence in guest experiences. A commanding presence, excellent communication skills, and a professional demeanor are essential. The ability to use digital tools and POS systems effectively, coupled with strong judgment and decision-making skills, is paramount to thriving in this dynamic environment. The position offers flexible availability requirements, including evenings, weekends, and brand event support, with a competitive hourly wage ranging from $24.00 to $27.00.

Joining Aimé Leon Dore means becoming part of a unique culture where style meets substance, and every interaction contributes to a brand legacy focused on quality, community, and elevated customer care. This role is ideal for individuals passionate about luxury retail, experiential engagement, and who relish working in an environment that values detail, professionalism, and personalized service.