Concierge Associate

SPS is an award-winning global outsourcing solutions provider specializing in Intelligent Automation technologies, including Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS delivers services such as Mailroom Management—both physical and digital—Office Services including Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services utilizing the latest technology. The company caters to a diverse range of industries including banking, insurance, legal, higher education, advertising, and other professional services sectors, working with prestigious clients, including many Fortune 500 companies. SPS is committed to delivering exceptional outsourcing experiences to their clients and fostering a dynamic and rewarding work environment for employees across North America and globally. The organization prioritizes professional development with competitive benefits and inclusive, diverse training programs designed to cultivate long-term careers. SPS values diversity and equal opportunity, promoting a workplace culture of access, inclusion, equity, and diversity, ensuring fair treatment for all employees and applicants without discrimination based on race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, and other protected statuses. They also offer reasonable accommodations to support candidates with disabilities during the application and hiring processes.

This role is for a Concierge Associate who plays a crucial frontline role in defining the workplace experience. Reporting to the Client Services Supervisor or Manager, this position operates Monday through Friday from 8:00 AM to 5:00 PM. The Concierge Associate acts as the first point of contact for all guests, clients, and colleagues, creating a warm, welcoming, and professional atmosphere. This role requires a combination of hospitality, organizational skills, and interpersonal finesse to deliver personalized service, manage visitor registrations, check-ins, meeting coordination, and support day-to-day front-of-office needs. Beyond greeting guests, the Concierge Associate is responsible for maintaining clean and organized reception and common areas, conducting floor walks to ensure preparedness, and assisting with workplace and meeting room requests. A significant part of the role involves enhancing the overall experience by tracking guest preferences and continually looking for ways to improve service quality. This position demands the ability to multitask efficiently in a fast-paced environment and requires proficiency with Microsoft Office and workplace technology. Candidates for this role will have at least a high school diploma or equivalent and preferably 1 to 2 years of experience in customer-facing, concierge, or hospitality roles. The work environment may require physical activity, including lifting items up to 40-60 pounds with help, standing, walking, bending, and operating office equipment. SPS offers a comprehensive benefits package featuring medical, dental, vision coverage, supplemental and life insurance options, commuter benefits, paid time off, educational and entertainment discounts, and robust employee recognition and development programs. This role provides an excellent career growth opportunity for individuals passionate about hospitality and customer service, looking to develop new skills within a supportive and inclusive company culture.