Concierge Associate

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.00 - $26.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability insurance

401(k) with Company Match

Life insurance

Job Description

RRD is a global marketing and business services company renowned for providing comprehensive solutions in marketing, packaging, print, and business services to some of the world’s most respected brands. The organization blends proprietary technology, advanced data analytics, and deep industry expertise to support decision-making from strategic formulation through execution. RRD emphasizes sustainable and environmentally conscious processes, helping organizations reduce complexity and improve audience engagement across the entire customer journey. As a trusted provider to regulated industries and global enterprises, RRD is dedicated to delivering innovative, high-quality, and sustainable solutions that drive growth and operational efficiency. The company is highly regarded for its commitment to environmental stewardship, leveraging technology and data to optimize business outcomes while minimizing environmental impact. The organization fosters a collaborative and inclusive work environment where professionalism and customer-centricity are paramount.

The Concierge Associate role at RRD is a vital position focused on delivering superior customer service and operational support within a busy office setting. This full-time, Monday through Friday position (7:00am to 4:00pm) requires an individual who is not only skilled in frontline guest relations but also excels in leadership by guiding reception and concierge staff toward providing outstanding service. The Concierge Associate serves as a subject matter expert and resource for their team, ensuring seamless workflow and high-quality guest experiences. This role involves taking a proactive approach to address client and visitor needs effectively, managing communications, and coordinating logistics such as meeting room bookings and catering arrangements. Additionally, the Concierge Associate plays a critical part in maintaining efficient office operations through timely communication, problem resolution, and adherence to company policies.

With an hourly wage ranging from $24.00 to $26.00, this role offers competitive compensation that reflects the candidate’s experience, skills, and qualifications. The total compensation package may also include overtime, shift differentials, and other pay components depending on business needs. The Concierge Associate will be integral in supporting RRD’s mission to provide exceptional service and foster strong client relationships within a professional office environment.

The role demands an individual with excellent interpersonal and communication skills, a polished professional appearance, and the ability to manage complex guest service requests with sophistication and discretion. Candidates should be comfortable working in a fast-paced environment, multitasking, and making independent decisions that align with company values. A welcoming and positive demeanor is essential, along with a passion to consistently deliver 5-star guest experiences. Prior experience in prestigious and high-standard environments such as legal or financial services is preferred, as is proficiency in tools like Microsoft Office and scheduling software such as Condeco. The successful Concierge Associate will demonstrate leadership capabilities, attention to detail, sound judgment, and a commitment to operational excellence, all while contributing to a collaborative team culture that delights clients and visitors alike.

Job Requirements

High school diploma or equivalent
Minimum 3 years' concierge and or reception experience in a customer service environment
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Outstanding guest services skills
Excellent communication skills both verbal and written
Good time management skills
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language
Attention to detail with good organizational skills
Ability to work under pressure and meet deadlines
Ability to multitask and prioritize workload
Must be self-motivated with positive can-do attitude

Job Qualifications

High school diploma or equivalent
Minimum 3 years' concierge and or reception experience in a customer service environment legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills
Excellent and sophisticated communication skills both verbal and written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy
Ability to understand the needs of the client and provide customer service and superior client service
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask prioritize workload and provide administrative support
Ability to handle sensitive and or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory or managerial level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude

Job Duties

Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
Communicate with direct reports manager and client on job or deadline issues
Immediately escalate operational problems or issues to Supervisor or Manager
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Produce required reports on schedule
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor or guest or client escalations
Ensure a seamless and personal guest journey
Escort guests to their booked meeting room within the building informing the host of the guest's arrival
Understand customer's needs and provide them with 5 Star professional service
Attend to guests wishes and requirements
Answer the phone and make reservations take and distribute messages or mail and redirect calls
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events excursions transportation etc. upon request from guests
Handle external and internal calls in a professional manner
Assist hospitality with setting up rooms with beverages and food
Manage any external catering requirements from third party vendors
Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV room layout and food and beverage requirements are noted
Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
Book transport for employees and clients
Manage Visiting Attorney office and room bookings and visitor pass management
Liaise with other departments to ensure efficient communication and guest service and creating a one team approach to delighting your guests
Occasional requirement to support client functions that run into the evening
Adhere to Williams Lea policies in addition to client site policies