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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
RRD is a global marketing and business services company renowned for providing comprehensive solutions in marketing, packaging, print, and business services to some of the world’s most respected brands. The organization blends proprietary technology, advanced data analytics, and deep industry expertise to support decision-making from strategic formulation through execution. RRD emphasizes sustainable and environmentally conscious processes, helping organizations reduce complexity and improve audience engagement across the entire customer journey. As a trusted provider to regulated industries and global enterprises, RRD is dedicated to delivering innovative, high-quality, and sustainable solutions that drive growth and operational efficiency. The company is highly regarded... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years' concierge and or reception experience in a customer service environment
- 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Outstanding guest services skills
- Excellent communication skills both verbal and written
- Good time management skills
- Must possess professional presentation/appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language
- Attention to detail with good organizational skills
- Ability to work under pressure and meet deadlines
- Ability to multitask and prioritize workload
- Must be self-motivated with positive can-do attitude
Job Qualifications
- High school diploma or equivalent
- Minimum 3 years' concierge and or reception experience in a customer service environment legal or financial services industries preferred
- 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated communication skills both verbal and written
- Good time management skills
- Good knowledge and understanding of a Cisco telephone system
- Must possess professional presentation/appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language both in verbal and written communication
- Operational experience working at prestigious events preferred
- Attention to detail with good organizational skills
- Must possess passion to achieve excellent guest service consistently
- Demonstrates the ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet all required deadlines
- A welcoming positive manner and an understanding of what good customer service looks like
- Acts with integrity at all times and embraces the company philosophy
- Ability to understand the needs of the client and provide customer service and superior client service
- Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- Knowledge of Condeco and working knowledge of A/V equipment an advantage
- Ability to multitask prioritize workload and provide administrative support
- Ability to handle sensitive and or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory or managerial level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Job Duties
- Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
- Communicate with direct reports manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Produce required reports on schedule
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor or guest or client escalations
- Ensure a seamless and personal guest journey
- Escort guests to their booked meeting room within the building informing the host of the guest's arrival
- Understand customer's needs and provide them with 5 Star professional service
- Attend to guests wishes and requirements
- Answer the phone and make reservations take and distribute messages or mail and redirect calls
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events excursions transportation etc. upon request from guests
- Handle external and internal calls in a professional manner
- Assist hospitality with setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Book transport for employees and clients
- Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service and creating a one team approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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