Concierge Associate

SPS is a globally recognized leader in outsourcing solutions, specializing in Intelligent Automation, Artificial Intelligence, and Robotic Process Automation, with operations spanning over 22 countries. In North America, SPS offers a comprehensive range of office services, including Mailroom Management, Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services that leverage advanced technologies. The company serves a diverse clientele, including sectors such as banking, insurance, legal, higher education, advertising, and other professional services, working with numerous Fortune 500 companies. SPS is committed to delivering superior service to its clients while providing challenging and rewarding career opportunities to its employees. It fosters a culture of learning, diversity, equity, and inclusion, ensuring equal employment opportunities for all individuals regardless of race, gender, age, disability, or any other protected status. SPS also emphasizes professional development, offering competitive benefits and training programs to help employees grow their careers.

The Concierge Associate role at SPS is a vital position that defines the workplace experience by serving as the first point of contact for all guests, clients, and colleagues. This role requires delivering a warm, polished, and personalized experience to everyone entering the workplace. As a Concierge Associate, you will be responsible for welcoming guests and employees with professionalism and friendliness, managing visitor registrations and check-ins, and coordinating meetings efficiently. Your ability to create memorable and thoughtful interactions will directly shape the perception of SPS as a workplace and service provider.

In addition to front desk responsibilities, the Concierge Associate will maintain a clean and organized reception area and common spaces, conduct regular checks to ensure spaces are fully stocked and presentable, and support meeting room bookings and workplace requests. Collaborating closely with internal teams to ensure seamless service delivery is also a key part of this role. This position demands strong multitasking abilities and confidence in working both independently and as part of a team. Proficiency with Microsoft Office and workplace technologies is essential to manage requests effectively.

This full-time, Monday through Friday position is designed for individuals who thrive in a fast-paced environment and have a genuine passion for hospitality and customer service. SPS offers a competitive benefits package including medical, dental, vision, paid time off, and numerous other employee programs designed to support work-life balance and career growth. This role is not only an entry point to a dynamic career but also a chance to be part of an award-winning company that values each employee's individuality and contributions.