Concierge Associate

SPS is a globally recognized outsourcing solutions provider specializing in Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, supporting various industries such as banking, insurance, legal, higher education, advertising, and other professional services. Operating in over 22 countries, SPS offers comprehensive services including Mailroom Management (both physical and digital), Office Services like Reception, Lobby Concierge, and Conference Room Management, alongside advanced Document Processing Services. The company is proud to serve many Fortune 500 clients in North America and worldwide, delivering exceptional outsourcing experiences. SPS is also committed to fostering an inclusive and equitable workplace culture that values diversity and promotes fair treatment for all employees and applicants. They offer competitive benefits packages, continuous learning opportunities, and career development programs aimed at helping employees reach their full potential.

The Concierge Associate role at SPS functions as the face of the workplace, responsible for creating a first impression that sets the standard for guests, clients, and colleagues alike. Working Monday through Friday from 8:00 AM to 5:00 PM, the Concierge Associate delivers a warm, polished, and personalized experience that shapes the overall perception of the organization. This position emphasizes building meaningful connections and providing seamless service from the moment someone enters the workplace. Duties include greeting visitors professionally and engagingly, managing visitor registration and check-ins, and being the primary contact for front-of-office needs. The role also involves anticipating guest needs, accommodating special requests, maintaining the appearance of reception and common areas, and ensuring those spaces remain fully stocked and presentable through regular floor walks. Additionally, the Concierge Associate collaborates with internal teams to support meeting room bookings and workplace requests efficiently using modern workplace technologies. Continuous enhancement of the guest experience is pivotal, with a focus on tracking preferences and creating memorable interactions. Candidates should bring strong communication and organizational skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment. Proficiency in Microsoft Office and workplace technology is required, along with physical capability to perform tasks such as lifting and staying active throughout the day. SPS offers a vibrant work culture where employees are recognized and supported with robust benefit offerings including medical, dental, vision coverage, as well as career growth opportunities and various employee discount programs. This role represents an excellent opportunity for individuals eager to start or further their career in hospitality and client services within a dynamic and inclusive environment.