Concierge Associate

SPS is an acclaimed, award-winning employer of choice known for providing innovative outsourcing solutions that leverage Intelligent Automation, including Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries globally, SPS offers a diversified portfolio of services across North America such as Mailroom Management, Office Services including Reception, Lobby Concierge, and Conference Room Management, and Document Processing services utilizing state-of-the-art technologies. With a clientele spanning sectors like banking, insurance, legal, higher education, advertising, and various professional services — including multiple Fortune 500 companies — SPS has established itself as a trusted partner for high-quality outsourcing services.

SPS embraces a culture rooted in inclusion, equity, diversity, and professional growth. The company is committed to fostering an environment where all employees and applicants are treated fairly and equally, welcoming people regardless of race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other protection afforded by applicable laws. Employees benefit from competitive compensation packages, comprehensive benefits, and numerous development and training programs designed to build meaningful careers.

The role of Concierge Associate at SPS represents the frontline ambassador of the workplace experience. This full-time position, scheduled Monday through Friday from 8:00 AM to 5:00 PM, calls for a personable and detail-oriented professional who thrives in hospitality and customer service. As a Concierge Associate, you will be the first point of contact greeting guests, clients, and colleagues, setting the tone for their entire visit or workplace interaction. You will be responsible for delivering exceptional, personalized service and ensuring that every guest interaction is seamless and memorable. Your role extends beyond simple reception duties to include managing visitor registration, coordinating meetings, supporting workplace requests, and maintaining a welcoming environment in the reception and common areas.

This position plays a crucial role in defining how the organization is perceived by visitors and employees alike. Your ability to anticipate needs, respond promptly, and manage multiple priorities in a fast-paced environment is essential for creating a positive atmosphere. You will also collaborate with internal teams to ensure smooth service delivery and contribute to continuous enhancements of the overall workplace experience. Utilizing workplace technologies efficiently will be fundamental in managing requests and workplace operations.

SPS supports the professional growth of its employees by offering engaging learning opportunities, recognition programs, and career advancement prospects. The company also places significant emphasis on physical workplace wellness, expecting the Concierge Associate to be active throughout the day and capable of handling some manual tasks such as lifting items with assistance. SPS fosters a respectful work culture that not only values diversity but also complies with equal opportunity employment standards, providing reasonable accommodations as needed during the hiring and employment process.

Joining SPS as a Concierge Associate means becoming part of a dynamic team that is committed to excellence in service and fostering a welcoming environment for every visitor and team member. You will gain experience working in a well-established, innovative company that prioritizes employee development, offers a comprehensive benefits package, and encourages a collaborative, positive work environment. Whether you are entering the hospitality field or looking to expand your client-facing skills, this role offers a unique opportunity to be the vital link between the organization and its guests, making every interaction count.