Concierge Associate

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

career growth

Learning and development

recognition programs

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with Matching

short term disability

Life insurance

Job Description

SPS is an acclaimed, award-winning employer of choice known for providing innovative outsourcing solutions that leverage Intelligent Automation, including Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries globally, SPS offers a diversified portfolio of services across North America such as Mailroom Management, Office Services including Reception, Lobby Concierge, and Conference Room Management, and Document Processing services utilizing state-of-the-art technologies. With a clientele spanning sectors like banking, insurance, legal, higher education, advertising, and various professional services — including multiple Fortune 500 companies — SPS has established itself as a trusted partner for high-quality outsourcing services.

SPS embra... Show More

Job Requirements

Strong communication and interpersonal skills
A genuine passion for hospitality and customer service
Ability to multitask and stay organized in a fast-paced environment
Confidence working independently and as part of a team
Proficiency with Microsoft Office and workplace technology
Ability to lift or move items up to 40-60 lbs with assistance
Ability to stand, walk, bend, and remain active throughout the day
Manual dexterity to operate office and reception equipment

Job Qualifications

High school diploma or equivalent required
1-2+ years of experience in hospitality, concierge, or client-facing roles preferred
Strong organizational, time management, and problem-solving skills
Professional presence with a service-driven mindset

Job Duties

Welcome guests and employees with a professional, friendly, and engaging approach
Manage visitor registration, check-ins, and meeting coordination
Serve as the primary point of contact for front-of-office needs
Deliver personalized service by anticipating needs and accommodating special requests
Maintain a clean, organized, and welcoming reception and common areas
Conduct regular floor walks to ensure spaces are fully stocked and presentable
Collaborate with internal teams to ensure seamless service delivery
Support meeting room bookings, workplace requests, and guest services
Utilize workplace technology to manage requests efficiently
Track guest preferences and create thoughtful, memorable interactions
Continuously look for ways to elevate the overall workplace experience

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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