Concierge Assistant

Boston Consulting Group (BCG) is a globally renowned management consulting firm established in 1963 as a pioneer in business strategy. Over the decades, BCG has partnered with leaders across industries and social sectors to address their most critical challenges and seize major opportunities. Operating at the forefront of transformative change, BCG helps organizations evolve through innovative strategies that blend digital capabilities with human expertise, driving sustainable growth, competitive advantage, and measurable bottom-line results. BCG’s collaborative model, which spans diverse, global teams, enables it to craft comprehensive solutions that combine management consulting, technology and design, corporate and digital ventures, and business purpose. This integrated approach ensures clients receive highly personalized services that inspire impactful and lasting change.

BCG’s Washington, D.C. office is seeking a Concierge Assistant, a pivotal hospitality-focused role that serves as the first point of contact for clients, visitors, and employees. This position is essential to creating a welcoming and professional environment that embodies the firm’s culture and commitment to exceptional service. Working under the guidance of the Operations Director, the Concierge Assistant manages day-to-day front-of-office operations and delivers high-touch support that enhances the overall office experience.

This full-time role requires the assistant to be present in the office five days a week, fostering vital collaboration, networking, and learning opportunities within the team. Compensation includes a base salary range from $55,000 to $61,667, supplemented by an annual discretionary bonus of up to 12%, profit-sharing contributions beginning at 5% and increasing to 10% after two years, and a comprehensive benefits package. BCG emphasizes employee wellness by covering 100% of medical, dental, and vision insurance premiums for employees and their eligible dependents, alongside other family benefits and generous paid time off.

The Concierge Assistant is responsible for greeting and directing visitors, handling administrative requests, and managing front desk systems such as the desk reservation and visitor access portals. They act as a liaison with building security for badge issuance and audit compliance, assist with meeting coordination including catering and IT support, and maintain the cleanliness and organization of reception and common areas. This role requires a detail-oriented, hospitality-minded individual who exercises sound judgment, professionalism, and effective communication when managing diverse priorities and last-minute changes.

The ideal candidate possesses strong organizational skills, the ability to multitask in a fast-paced environment, and a collaborative spirit that helps build relationships across all levels. They are expected to represent BCG’s values with a client-first approach, maintain discretion with sensitive information, and take initiative to continuously improve the workplace experience. This position is well-suited for someone with 0-2 years of administrative or customer service experience, preferably within a professional or fast-paced environment, and a will to learn new systems including the Microsoft Office Suite.

Joining BCG means becoming part of a leading institution that is committed to equal opportunity employment and an inclusive workplace empowering employees to excel. The Concierge Assistant plays a crucial role in supporting this vibrant community, ensuring visitors and staff alike encounter a seamless, positive office environment that reflects BCG’s global standards and local culture.